Terms of Service

Please read these Terms of Service carefully as they contain important information about your legal rights, remedies and obligations. By accessing or using the Prime Management and Rentals Platform, you agree to comply with and be bound by these Terms of Service.

Please note: Section 19 of these Terms of Service contains an arbitration clause and class action waiver that applies to all Prime Management and Rentals Members. If you reside in the United States, this provision applies to all disputes with Prime Management and Rentals. If you reside outside of the United States, this provision applies to any action you bring against Prime Management and Rentals in the United States. It affects how disputes with Prime Management and Rentals are resolved. By accepting these Terms of Service, you agree to be bound by this arbitration clause and class action waiver. Please read it carefully.

Thank you for using Prime Management and Rentals!

These Terms of Service ("Terms") constitute a legally binding agreement ("Agreement") between you and Prime Management and Rentals (as defined below) governing your access to and use of the Prime Management and Rentals website, including any subdomains thereof, and any other websites through which Prime Management and Rentals makes the Prime Management and Rentals Services available (collectively, "Site"), our mobile, tablet and other smart device applications, and application program interfaces (collectively, "Application") and all associated services (collectively, "Prime Management and Rentals Services"). The Site, Application and Prime Management and Rentals Services together are hereinafter collectively referred to as the “Prime Management and Rentals Platform”. Our Host Guarantee TermsGuest Refund PolicyNondiscrimination Policy and other Policies applicable to your use of the Prime Management and Rentals Platform are incorporated by reference into this Agreement.

When these Terms mention “Prime Management and Rentals,” “we,” “us,” or “our,” it refers to the Prime Management and Rentals company you are contracting with.

  • If you reside in the United States, you are contracting with Prime Management and Rentals, Inc., 2235 W. 1st St Suite 102, Tempe, AZ 85281, United States.

If you change your place of residence, the Prime Management and Rentals company you contract with will be determined by your new place of residence as specified above, from the date on which your place of residence changes.

Our collection and use of personal information in connection with your access to and use of the Prime Management and Rentals Platform is described in our Privacy Policy.

Any and all payment processing services through or in connection with your use of the Prime Management and Rentals Platform ("Payment Services") are provided to you by one or more Prime Management and Rentals Payments entities (individually and collectively, as appropriate, "Prime Management and Rentals Payments") as set out in the Payments Terms of Service ("Payments Terms").

 

Hosts alone are responsible for identifying, understanding, and complying with all laws, rules and regulations that apply to their Postings and Host Services. For example, some cities have laws that restrict their ability to host paying guests for short periods or provide certain Host Services. In many cities, Hosts may have to register, get a permit or obtain a license before preparing food or serving alcohol for sale. Some cities may require a license to guide tours or to sail. Host are alone responsible for identifying and obtaining any required licenses, permits, or registrations for any Host Services they offer. Certain types of Host Services may be prohibited altogether. Penalties may include fines or other enforcement. We provide some information in our Help Center to help you identify some of the obligations that apply to you. If you have questions about how local laws apply to your Posting(s) and Host Service(s) on Prime Management and Rentals, you should always seek legal guidance.

 

Table of Contents

  1. Scope of Prime Management and Rentals Services

  2. Eligibility, Using the Prime Management and Rentals Platform, Member Verification

  3. Modification of these Terms

  4. Account Registration

  5. Content

  6. Service Fees

  7. Terms specific for Hosts

  8. Terms specific for Guests

  9. Booking Modifications, Cancellations and Refunds, Resolution Center

  10. Ratings and Reviews

  11. Damage to Accommodations, Disputes between Members

  12. Rounding off, Currency conversion

  13. Taxes

  14. Prohibited Activities

  15. Term and Termination, Suspension and other Measures

  16. Disclaimers

  17. Liability

  18. Indemnification

  19. Dispute Resolution

  20. Feedback

  21. Applicable Law and Jurisdiction

  22. General Provisions

 

1. Scope of Airing Services

1.1 The Airing Platform is an online marketplace that enables registered users (“Members”) and certain third parties who offer services (Members and third parties who offer services are “Hosts” and the services they offer are “Host Services”) to publish such Host Services on the Prime Management and Rentals Platform (“Postings”) and to communicate and transact directly with Members that are seeking to book such Host Services (Members using Host Services are “Guests”). Host Services may include the offering of vacation or other properties for use ("Accommodations"), single or multi-day activities in various categories (“Experiences”), access to unique events and locations (“Events”), and a variety of other travel and non-travel related services.

1.2 As the provider of the Prime Management and Rentals Platform, Prime Management and Rentals does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Postings or Host Services. Hosts alone are responsible for their Postings and Host Services. When Members make or accept a booking, they are entering into a contract directly with each other. Prime Management and Rentals is not and does not become a party to or other participant in any contractual relationship between Members, nor is Prime Management and Rentals a real estate broker or insurer. Prime Management and Rentals is not acting as an agent in any capacity for any Member, except as specified in the Payments Terms.

1.3 While we may help facilitate the resolution of disputes, Prime Management and Rentals has no control over and does not guarantee (i) the existence, quality, safety, suitability, or legality of any Postings or Host Services, (ii) the truth or accuracy of any Posting descriptions, Ratings, Reviews, or other Member Content (as defined below), or (iii) the performance or conduct of any Member or third party. Prime Management and Rentals does not endorse any Member, Posting or Host Services. Any references to a Member being "verified" (or similar language) only indicate that the Member has completed a relevant verification or identification process and nothing else. Any such description is not an endorsement, certification or guarantee by Prime Management and Rentals about any Member, including of the Member's identity or background or whether the Member is trustworthy, safe or suitable. You should always exercise due diligence and care when deciding whether to stay in an Accommodation, participate in an Experience or Event or use other Host Services, accept a booking request from a Guest, or communicate and interact with other Members, whether online or in person. Verified Images (as defined below) are intended only to indicate a photographic representation of a Posting at the time the photograph was taken, and are therefore not an endorsement by Prime Management and Rentals of any Host or Posting.

1.4 If you choose to use the Prime Management and Rentals Platform as a Host or Co-Host (as defined below), your relationship with Prime Management and Rentals is limited to being an independent, third-party contractor, and not an employee, agent, joint venturer or partner of Prime Management and Rentals for any reason, and you act exclusively on your own behalf and for your own benefit, and not on behalf, or for the benefit, of Prime Management and Rentals.

1.5 To promote the Prime Management and Rentals Platform and to increase the exposure of Postings to potential Guests, Postings and other Member Content may be displayed on other websites, in applications, within emails, and in online and offline advertisements. To assist Members who speak different languages, Postings and other Member Content may be translated, in whole or in part, into other languages. Prime Management and Rentals cannot guarantee the accuracy or quality of such translations and Members are responsible for reviewing and verifying the accuracy of such translations. The Prime Management and Rentals Platform may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties for merchantability, fitness for a particular purpose and noninfringement.

1.6 The Prime Management and Rentals Platform may contain links to third-party websites or resources (“Third-Party Services”). Such Third-Party Services may be subject to different terms and conditions and privacy practices. Prime Management and Rentals is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by Prime Management and Rentals of such Third-Party Services.

1.7 Due to the nature of the Internet, Prime Management and Rentals cannot guarantee the continuous and uninterrupted availability and accessibility of the Prime Management and Rentals Platform. Prime Management and Rentals may restrict the availability of the Prime Management and Rentals Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Prime Management and Rentals Platform. Prime Management and Rentals may improve, enhance and modify the Prime Management and Rentals Platform and introduce new Prime Management and Rentals Services from time to time.

 

2. Eligibility, Using the Prime Management and Rentals Platform, Member Verification

2.1 You must be at least 18 years old and able to enter into legally binding contracts to access and use the Prime Management and Rentals Platform or register an Prime Management and Rentals Account. By accessing or using the Prime Management and Rentals Platform you represent and warrant that you are 18 or older and have the legal capacity and authority to enter into a contract.

2.2 You will comply with any applicable export control laws in your local jurisdiction. You also represent and warrant that (i) neither you nor your Host Service(s) are located or take place in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and (ii) you are not posted on any U.S. Government post of prohibited or restricted parties.

2.3 Prime Management and Rentals may make the access to and use of the Prime Management and Rentals Platform, or certain areas or features of the Prime Management and Rentals Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria, meeting Ratings or Reviews thresholds, or booking and cancellation history.

2.4 User verification on the Internet is difficult and we do not assume any responsibility for the confirmation of any Member’s identity. Notwithstanding the above, for transparency and fraud prevention purposes, and as permitted by applicable laws, we may, but have no obligation to (i) ask Members to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of Members, (ii) screen Members against third party databases or other sources and request reports from service providers, and (iii) where we have sufficient information to identify a Member, obtain reports from public records of criminal convictions or sex offender registrations or an equivalent version of background or registered sex offender checks in your local jurisdiction (if available).

2.5 The access to or use of certain areas and features of the Prime Management and Rentals Platform may be subject to separate policies, standards or guidelines, or may require that you accept additional terms and conditions. If there is a conflict between these Terms and terms and conditions applicable to a specific area or feature of the Prime Management and Rentals Platform, the latter terms and conditions will take precedence with respect to your access to or use of that area or feature, unless specified otherwise.

 

3. Modification of these Terms

Prime Management and Rentals reserves the right to modify these Terms at any time in accordance with this provision. If we make changes to these Terms, we will post the revised Terms on the Prime Management and Rentals Platform and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of the modifications by email at least thirty (30) days before the date they become effective. If you disagree with the revised Terms, you may terminate this Agreement with immediate effect. We will inform you about your right to terminate the Agreement in the notification email. If you do not terminate your Agreement before the date the revised Terms become effective, your continued access to or use of the Prime Management and Rentals Platform will constitute acceptance of the revised Terms.

 

4. Account Registration

4.1 You must register an account ("Prime Management and Rentals Account") to access and use certain features of the Prime Management and Rentals Platform, such as publishing or booking a Posting. If you are registering an Prime Management and Rentals Account for a company or other legal entity, you represent and warrant that you have the authority to legally bind that entity and grant us all permissions and licenses provided in these Terms.

4.2 You can register an Prime Management and Rentals Account using an email address and creating a password.

4.3 You must provide accurate, current and complete information during the registration process and keep your Prime Management and Rentals Account and public Prime Management and Rentals Account profile page information up-to-date at all times.

4.4 You may not register more than one (1) Prime Management and Rentals Account unless Prime Management and Rentals authorizes you to do so. You may not assign or otherwise transfer your Prime Management and Rentals Account to another party.

4.5 You are responsible for maintaining the confidentiality and security of your Prime Management and Rentals Account credentials and may not disclose your credentials to any third party. You must immediately notify Prime Management and Rentals if you know or have any reason to suspect that your credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Prime Management and Rentals Account. You are liable for any and all activities conducted through your Prime Management and Rentals Account, unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials).

4.6 Prime Management and Rentals may enable features that allow you to authorize other Members or certain third parties to take certain actions that affect your Prime Management and Rentals Account. For example, we may allow Members associated with an Enterprise (as defined in our Privacy Policy) to book for other Members, or we may allow Hosts to add other Members as Co-Hosts (as defined below) to help manage their Postings. These features do not require that you share your credentials with any other person. No third party is authorized by Prime Management and Rentals to ask for your credentials, and you shall not request the credentials of another Member.

 

5. Content

5.1 Prime Management and Rentals may, at its sole discretion, enable Members to (i) create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through the Prime Management and Rentals Platform ("Member Content"); and (ii) access and view Member Content and any content that Prime Management and Rentals itself makes available on or through the Prime Management and Rentals Platform, including proprietary Prime Management and Rentals content and any content licensed or authorized for use by or through Prime Management and Rentals from a third party ("Prime Management and Rentals Content" and together with Member Content, "Collective Content").

5.2 The Prime Management and Rentals Platform, Prime Management and Rentals Content, and Member Content may in its entirety or in part be protected by copyright, trademark, and/or other laws of the United States and other countries. You acknowledge and agree that the Prime Management and Rentals Platform and Prime Management and Rentals Content, including all associated intellectual property rights, are the exclusive property of Prime Management and Rentals and/or its licensors or authorizing third-parties. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Prime Management and Rentals Platform, Prime Management and Rentals Content or Member Content. All trademarks, service marks, logos, trade names, and any other source identifiers of Prime Management and Rentals used on or in connection with the Prime Management and Rentals Platform and Prime Management and Rentals Content are trademarks or registered trademarks of Prime Management and Rentals in the United States and abroad. Trademarks, service marks, logos, trade names and any other proprietary designations of third parties used on or in connection with the Prime Management and Rentals Platform, Prime Management and Rentals Content, and/or Collective Content are used for identification purposes only and may be the property of their respective owners.

5.3 You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Prime Management and Rentals Platform or Collective Content, except to the extent you are the legal owner of certain Member Content or as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Prime Management and Rentals or its licensors, except for the licenses and rights expressly granted in these Terms.

5.4 Subject to your compliance with these Terms, Prime Management and Rentals grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to (i) download and use the Application on your personal device(s); and (ii) access and view any Collective Content made available on or through the Prime Management and Rentals Platform and accessible to you, solely for your personal and non-commercial use.

5.5 By creating, uploading, posting, sending, receiving, storing, or otherwise making available any Member Content on or through the Prime Management and Rentals Platform, you grant to Prime Management and Rentals a non-exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of the protection), sub-licensable and transferable license to such Member Content to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such Member Content to provide and/or promote the Prime Management and Rentals Platform, in any media or platform. Unless you provide specific consent, Prime Management and Rentals does not claim any ownership rights in any Member Content and nothing in these Terms will be deemed to restrict any rights that you may have to use or exploit your Member Content.

5.6 Prime Management and Rentals may offer Hosts the option of having professional photographers take photographs of their Host Services, which are made available by the photographer to Hosts to include in their Postings with or without a watermark or tag bearing the words "Prime Management and Rentals.com Verified Photo" or similar wording ("Verified Images"). You are responsible for ensuring that your Host Service is accurately represented in the Verified Images and you will stop using the Verified Images on or through the Prime Management and Rentals Platform if they no longer accurately represent your Posting, if you stop hosting the Host Service featured, or if your Prime Management and Rentals Account is terminated or suspended for any reason. You acknowledge and agree that Prime Management and Rentals shall have the right to use any Verified Images in advertising, marketing and/or any other business purposes in any media or platform, whether in relation to your Posting or otherwise, without further notice or compensation to you. Where Prime Management and Rentals is not the exclusive owner of Verified Images, by using such Verified Images on or through the Prime Management and Rentals Platform, you grant to Prime Management and Rentals an exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of the protection), sub-licensable and transferable license to use such Verified Images for advertising, marketing and/or any other business purposes in any media or platform, whether in relation to your Posting or otherwise, without further notice or compensation to you. Prime Management and Rentals in turn grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to use Verified Images outside of the Prime Management and Rentals Platform solely for your personal and non-commercial use.

5.7 You are solely responsible for all Member Content that you make available on or through the Prime Management and Rentals Platform. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Member Content that you make available on or through the Prime Management and Rentals Platform or you have all rights, licenses, consents and releases that are necessary to grant to Prime Management and Rentals the rights in and to such Member Content, as contemplated under these Terms; and (ii) neither the Member Content nor your posting, uploading, publication, submission or transmittal of the Member Content or Prime Management and Rentals’ use of the Member Content (or any portion thereof) will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

5.8 You will not post, upload, publish, submit or transmit any Member Content that: (i) is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive; (ii) is defamatory, libelous, obscene, pornographic, vulgar or offensive; (iii) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (iv) is violent or threatening or promotes violence or actions that are threatening to any other person; (v) promotes illegal or harmful activities or substances; or (vi) violates Prime Management and Rentals’ Content Policy or any other Prime Management and Rentals policy. Prime Management and Rentals may, without prior notice, remove or disable access to any Member Content that Prime Management and Rentals finds to be in violation of these Terms or Prime Management and Rentals’ then-current Policies or Standards, or otherwise may be harmful or objectionable to Prime Management and Rentals, its Members, third parties, or property.

5.9 Prime Management and Rentals respects copyright law and expects its Members to do the same. If you believe that any content on the Prime Management and Rentals Platform infringes copyrights you own, please notify us in accordance with our Copyright Policy.

 

6. Service Fees

6.1 Prime Management and Rentals may charge fees to Hosts ("Host Fees") and/or Guests ("Guest Fees") (collectively, "Service Fees") in consideration for the use of the Prime Management and Rentals Platform. More information about when Service Fees apply and how they are calculated can be found on our Service Fees page.

6.2 Any applicable Service Fees (including any applicable Taxes) will be displayed to a Host or Guest prior to publishing or booking a Posting. Prime Management and Rentals reserves the right to change the Service Fees at any time, and we will provide Members adequate notice of any fee changes before they become effective.

6.3 You are responsible for paying any Service Fees that you owe to Prime Management and Rentals. The applicable Service Fees are due and payable and collected by Prime Management and Rentals Payments pursuant to the Payments Terms. Except as otherwise provided on the Prime Management and Rentals Platform, Service Fees are non-refundable.

 

7. Terms specific for Hosts

7.1 Terms applicable to all Postings

7.1.1 When creating a Posting through the Prime Management and Rentals Platform you must (i) provide complete and accurate information about your Host Service (such as posting description, location, and calendar availability), (ii) disclose any deficiencies, restrictions (such as house rules) and requirements that apply (such as any minimum age, proficiency or fitness requirements for an Experience) and (iii) provide any other pertinent information requested by Prime Management and Rentals. You are responsible for keeping your Posting information (including calendar availability) up-to-date at all times.

7.1.2 You are solely responsible for setting a price (including any Taxes if applicable) for your Posting (“Posting Fee”). Once a Guest requests a booking of your Posting, you may not request that the Guest pays a higher price than in the booking request.

7.1.3 Any terms and conditions included in your Posting, in particular in relation to cancellations, must not conflict with these Terms or the cancellation policy you have selected for your Posting.

7.1.4 Pictures, animations or videos (collectively, "Images") used in your Postings must accurately reflect the quality and condition of your Host Services. Prime Management and Rentals reserves the right to require that Postings have a minimum number of Images of a certain format, size and resolution.

7.1.5 The placement and ranking of Postings in search results on the Prime Management and Rentals Platform may vary and depend on a variety of factors, such as Guest search parameters and preferences, Host requirements, price and calendar availability, number and quality of Images, customer service and cancellation history, Reviews and Ratings, type of Host Service, and/or ease of booking.

7.1.6 When you accept or have pre-approved a booking request by a Guest, you are entering into a legally binding agreement with the Guest and are required to provide your Host Service(s) to the Guest as described in your Posting when the booking request is made. You also agree to pay the applicable Host Fee and any applicable Taxes, which will be collected pursuant to the Payments Terms.

7.1.7 Prime Management and Rentals recommends that Hosts obtain appropriate insurance for their Host Services. Please review any respective insurance policy carefully, and in particular make sure that you are familiar with and understand any exclusions to, and any deductibles that may apply for, such insurance policy, including, but not limited to, whether or not your insurance policy will cover the actions or inactions of Guests (and the individuals the Guest has booked for, if applicable) while staying at your Accommodation or participating in your Experience, Event or other Host Service.

 

7.2 Posting Accommodations

7.2.1 You may only post one Accommodation per Posting.

7.2.2 If you choose to require a security deposit for your Accommodation, you must specify this in your Posting ("Security Deposit"). Hosts are not allowed to ask for a Security Deposit after a booking has been confirmed or outside of the Prime Management and Rentals Platform. Prime Management and Rentals will use commercially reasonable efforts to address Hosts’ requests and claims related to Security Deposits, but Prime Management and Rentals is not responsible for administering or accepting any claims by Hosts related to Security Deposits.

7.2.3 You represent and warrant that any Posting you post and the booking of, or a Guest's stay at, an Accommodation will (i) not breach any agreements you have entered into with any third parties, such as homeowner's association, condominium, or other agreements, and (ii) comply with all applicable laws (such as zoning laws), Tax requirements, and other rules and regulations (including having all required permits, licenses and registrations). As a Host, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who reside at or are otherwise present at the Accommodation at your request or invitation, excluding the Guest (and the individuals the Guest invites to the Accommodation, if applicable).

 

7.3 Posting Experiences, Events and other Host Services

7.3.1 To post an Experience, Event or other Host Service, you must create a Posting and submit the Experience, Event or Host Service to Prime Management and Rentals. To be considered for publishing on the Prime Management and Rentals Platform, Experiences, Events or other Host Services must at all times meet the quality standards for Experiences and meet Guest demand. Prime Management and Rentals reserves the right to decide, in its sole discretion, if a submitted Experience, Event or other Host Service will be published on the Prime Management and Rentals Platform.

7.3.2 When posting an Experience, Event or other Host Service you must, where applicable, fully educate and inform Guests about (i) any risks inherent to the Experience, Event or other Host Service, (ii) any requirements for participation, such as the minimum age, related skills, level of fitness or other requirements, and (iii) anything else they may need to know to safely participate in the Experience, Event or other Host Service (including dress codes, equipment, special certifications or licenses, etc.).

7.3.3 If you wish to post an Experience on behalf of a Nonprofit (“Social Impact Experience”), you must comply with the eligibility requirements for hosting a Social Impact Experience. When posting a Social Impact Experience you (i) represent and warrant that you are duly authorized to act on behalf of your Nonprofit and (ii) acknowledge and agree that all payouts will be directed to an account owned by your Nonprofit. You and your Nonprofit acknowledge that posting a Social Impact Experience does not create a commercial fundraising or co-venturer, or charitable trust relationship with Prime Management and Rentals and Prime Management and Rentals is not a professional fundraiser or commercial participator. Nonprofits, and not Prime Management and Rentals, are responsible for determining what, if any, portion of their Posting Fee is a charitable contribution and for providing Guests charitable tax receipts for any applicable charitable contributions. You and your Nonprofit are solely responsible for complying with all laws that apply to your organization and your Social Impact Experience.

7.3.4 You represent and warrant that you (i) understand and comply with all laws, rules and regulations that may apply to your Experience, Event or other Host Service(s), and (ii) will obtain any required licenses, permits, or registrations prior to providing your Experience, Event or other Host Service(s). You can find additional information about some of the legal obligations that may apply to you on our Responsible Hosting pages.

7.3.5 You must provide an Experience, Event or other Host Service in person and may not allow any third party to provide the Experience, Event or other Host Service on your behalf, unless authorized by Prime Management and Rentals.

 

7.4 Co-Hosts

7.4.1 Prime Management and Rentals may enable Hosts to authorize other Members (“Co-Hosts”) to administer the Host’s Posting(s), and to bind the Host and take certain actions in relation to the Posting(s) as permitted by the Host, such as accepting booking requests, messaging and welcoming Guests, and updating the Posting Fee and calendar availability (collectively, “Co-Host Services”). Any agreement formed between Host and Co-Host may not conflict with these Terms and the Payments Terms. Co-Hosts may only act in an individual capacity and not on behalf of a company or other organization, unless expressly authorized by Prime Management and Rentals. Prime Management and Rentals reserves the right, in our sole discretion, to limit the number of Co-Hosts a Host may invite for each Posting and to limit the number of Postings a Co-Host may manage.

7.4.2 Hosts and Co-Hosts may agree on a fee (“Co-Host Services Fee”) in consideration for the Co-Host Services provided by the Co-Host. When such an agreement is made, the Host agrees to pay the Co-Host Services Fee for any confirmed booking of their Posting, which will be deducted directly from the Posting Fee after deduction of any applicable Host Fee. In addition, Hosts may instruct a Co-Host to provide certain one-time services in relation to their Posting. Hosts can pay Co-Hosts for one-time services and any other expenses using the Resolution Center. Prime Management and Rentals Payments will process Co-Host Services Fees and Resolution Center payments pursuant to the Payments Terms.

7.4.3 Hosts and Co-Hosts agree that each activity, booking, or other transaction reported on the Prime Management and Rentals Platform, including any Co-Host Services provided by the Co-Host and any amounts due from a Host to the Co-Host for the provision of such services, will be deemed accurate, correct and binding, unless challenged, by notifying the other person and Prime Management and Rentals (by emailing host-exp@Prime Management and Rentals.com), within 21 days of posting of the disputed activity, booking or other transaction on the Prime Management and Rentals Platform.

7.4.4 Hosts should exercise due diligence and care when deciding who to add as a Co-Host to their Posting(s). Hosts remain solely responsible and liable for any and all Postings and Member Content published on the Prime Management and Rentals Platform, including any Posting created by a Co-Host on their behalf. Further, Hosts remain responsible and liable for their own acts and omissions, including, but not limited to, conduct that causes harm or damage to the Co-Host(s). Co-Hosts remain responsible and liable for their own acts and omissions when engaging in their roles and responsibilities as a Co-Host, including, but not limited to, conduct that causes harm or damage to the Host. In addition, both Host and Co-Host are jointly responsible and severally liable for third party claims, including Guest claims, arising from the acts and omissions of the other person as related to hosting activities, communications with Guests, and the provision of any Co-Host Services.

7.4.5 Unless agreed otherwise by Host and Co-Host, Host and Co-Host may terminate the Co-Host agreement at any time. In addition, both Host and Co-Host acknowledge that their Co-hosting relationship will terminate in the event that Prime Management and Rentals (i) terminates the Co-Host service or (ii) terminates either party’s participation in the Co-Host service. When the Co-Host agreement is terminated, the Host will remain responsible for all of the Co-Host’s actions prior to the termination, including the responsibility to fulfill any pending or future bookings initiated prior to the termination. When a Member is removed as a Co-Host, that Member will no longer have access to any Host or Guest information related to the applicable Host’s Posting(s). In addition, Host agrees to pay Co-Host for all Co-Host Services completed prior to Co-Host’s termination within 14 days of Co-Host’s termination via the Resolution Center. A Co-Host will not be entitled to any fees for any Co-Host Services that have not been completed prior to the Co-Host’s termination.

7.4.6 As a Co-Host, you will not be reviewed by Guests, meaning that your Co-Host activities will not affect your Reviews or Ratings for other Postings for which you are a Host. Instead, the Host of such Posting(s) will be reviewed by Guests (including potentially on the basis of the Co-Host’s conduct and performance). Hosts acknowledge that Reviews and Ratings from Guests for their Posting(s) may be impacted by a Co-Host’s conduct and performance.

 

8. Terms specific for Guests

8.1 Terms applicable to all bookings

8.1.1 Subject to meeting any requirements (such as completing any verification processes) set by the Host, you can book a Posting available on the Prime Management and Rentals Platform by following the respective booking process. All applicable fees, including the Posting Fee, Security Deposit (if applicable), Guest Fee and any applicable Taxes (collectively, “Total Fees”) will be presented to you prior to booking a Posting. You agree to pay the Total Fees for any booking requested in connection with your Prime Management and Rentals Account.

8.1.2 Upon receipt of a booking confirmation from Prime Management and Rentals, a legally binding agreement is formed between you and your Host, subject to any additional terms and conditions of the Host that apply, including in particular the applicable cancellation policy and any rules and restrictions specified in the Posting. Prime Management and Rentals Payments will collect the Total Fees at the time of the booking request or upon the Host’s confirmation pursuant to the Payments Terms.

8.1.3 If you book a Host Service on behalf of additional guests, you are required to ensure that every additional guest meets any requirements set by the Host, and is made aware of and agrees to these Terms and any terms and conditions, rules and restrictions set by the Host. If you are booking for an additional guest who is a minor, you represent and warrant that you are legally authorized to act on behalf of the minor. Minors may only participate in an Experience, Event or other Host Service if accompanied by an adult who is responsible for them.

8.2 Booking Accommodations

8.2.1 You understand that a confirmed booking of an Accommodation (“Accommodation Booking”) is a limited license granted to you by the Host to enter, occupy and use the Accommodation for the duration of your stay, during which time the Host (only where and to the extent permitted by applicable law) retains the right to re-enter the Accommodation, in accordance with your agreement with the Host.

8.2.2 You agree to leave the Accommodation no later than the checkout time that the Host specifies in the Posting or such other time as mutually agreed upon between you and the Host. If you stay past the agreed upon checkout time without the Host's consent (“Overstay”), you no longer have a license to stay in the Accommodation and the Host is entitled to make you leave in a manner consistent with applicable law. In addition, you agree to pay, if requested by the Host, for each twenty-four (24) hour period (or any portion thereof) that you Overstay, an additional nightly fee of up to two (2) times the average nightly Posting Fee originally paid by you to cover the inconvenience suffered by the Host, plus all applicable Guest Fees, Taxes, and any legal expenses incurred by the Host to make you leave (collectively, "Overstay Fees"). Overstay Fees for late checkouts on the checkout date that do not impact upcoming bookings may be limited to the additional costs incurred by the Host as a result of such Overstay. Prime Management and Rentals Payments will collect Overstay Fees from you pursuant to the Payments Terms. A Security Deposit, if required by a Host, may be applied to any Overstay Fees due for a Guest’s Overstay.

8.3 Booking Experiences, Events and other Host Services

8.3.1 You should carefully review the description of any Experience, Event or other Host Service you intend to book to ensure you (and any additional guests you are booking for) meet any minimum age, proficiency, fitness or other requirements which the Host has specified in their Posting. You are required to inform the Host of any medical or physical conditions, or other circumstances that may impact your and any additional guest’s ability to safely participate in any Experience, Event or other Host Service. In addition, certain laws, like the minimum legal drinking age in the location of the Experience, Event or other Host Service, may also apply. You are responsible for identifying, understanding, and complying with all laws, rules and regulations that apply to your participation in an Experience, Event or other Host Service.

8.3.2 Before and during an Experience, Event or other Host Service you must at all times adhere to the Hosts’ instructions.

8.3.3 You may not bring any additional individuals to an Experience, Event or other Host Service unless such an individual was added by you as an additional guest during the booking process on the Prime Management and Rentals Platform.

 

9. Booking Modifications, Cancellations and Refunds, Resolution Center

9.1 Hosts and Guests are responsible for any modifications to a booking that they make via the Prime Management and Rentals Platform or direct Prime Management and Rentals customer service to make ("Booking Modifications"), and agree to pay any additional Posting Fees, Host Fees or Guest Fees and/or Taxes associated with such Booking Modifications.

9.2 Guests can cancel a confirmed booking at any time subject to the Posting’s cancellation policy, and Prime Management and Rentals Payments will provide any refund to the Guest in accordance with such cancellation policy. Unless extenuating circumstances exist, any amounts due to the Host under the applicable cancellation policy will be remitted to the Host by Prime Management and Rentals Payments pursuant to the Payments Terms.

9.3 If a Host cancels a confirmed booking, the Guest will receive a full refund of the Total Fees for such booking and Prime Management and Rentals may publish an automated review on the Posting cancelled by the Host indicating that a booking was cancelled. In addition, Prime Management and Rentals may (i) keep the calendar for the Posting unavailable or blocked for the dates of the cancelled booking, and/or (ii) impose a cancellation fee, unless the Host has a valid reason for cancelling the booking pursuant to Prime Management and Rentals’ Extenuating Circumstances Policy or has legitimate concerns about the Guest’s behavior.

9.4 For Experiences, Events and other Host Services, if inclement weather creates an unsafe or uncomfortable scenario for Guests, Hosts may modify or cancel a Host Service. If there is a substantial change in the itinerary or the Host Service needs to be cancelled, Prime Management and Rentals will work with the Host to provide Guests an alternative date for the Host Service, an appropriate refund or a rebooking.

9.5 In certain circumstances, Prime Management and Rentals may decide, in its sole discretion, that it is necessary to cancel a confirmed booking and make appropriate refund and payout decisions. This may be for reasons set forth in Prime Management and Rentals' Extenuating Circumstances Policy or (i) where Prime Management and Rentals believes in good faith, while taking the legitimate interests of both parties into account, this is necessary to avoid significant harm to Prime Management and Rentals, other Members, third parties or property, or (ii) for any of the reasons set out in these Terms.

9.6 If a Guest suffers a Travel Issue pursuant to the Guest Refund Policy, Prime Management and Rentals may determine, in its sole discretion, to refund the Guest part or all of the Total Fees in accordance with the Guest Refund Policy.

9.7 Members may use the Resolution Center to send or request money for refunds, additional Host Services, Co-Host Services or Damage Claims related to bookings. You agree to pay all amounts sent through the Resolution Center in connection with your Prime Management and Rentals Account, and Prime Management and Rentals Payments will handle all such payments pursuant to the Payments Terms.

 

10. Ratings and Reviews

10.1 Within a certain timeframe after completing a booking, Guests and Hosts can leave a public review (“Review”) and submit a star rating (“Rating”) about each other. Any Ratings or Reviews reflect the opinion of individual Members and do not reflect the opinion of Prime Management and Rentals. Ratings and Reviews are not verified by Prime Management and Rentals for accuracy and may be incorrect or misleading.

10.2 Ratings and Reviews by Guests and Hosts must be fair, truthful and factual and may not contain any offensive or defamatory language. Ratings and Reviews must comply with Prime Management and Rentals’ Content Policy and Extortion Policy.

10.3 Members are prohibited from manipulating the Ratings and Reviews system in any manner, such as instructing a third party write a positive or negative Review about another Member.

 

11. Damage to Accommodations, Disputes between Members

11.1 As a Guest, you are responsible for leaving the Accommodation (including any personal or other property located at the Accommodation) in the condition it was in when you arrived. You are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals whom you invite to, or otherwise provide access to, the Accommodation, excluding the Host (and the individuals the Host invites to the Accommodation, if applicable).

11.2 If a Host claims and provides evidence that you as a Guest have damaged an Accommodation or any personal or other property at an Accommodation ("Damage Claim"), the Host can seek payment from you through the Resolution Center. If a Host escalates a Damage Claim to Prime Management and Rentals, you will be given an opportunity to respond. If you agree to pay the Host, or Prime Management and Rentals determines in its sole discretion that you are responsible for the Damage Claim, Prime Management and Rentals Payments will collect any such sums from you and/or against the Security Deposit (if applicable) required to cover the Damage Claim pursuant to the Payments Terms. Prime Management and Rentals also reserves the right to otherwise collect payment from you and pursue any remedies available to Prime Management and Rentals in this regard in situations in which you are responsible for a Damage Claim, including, but not limited to, in relation to any payment requests made by Hosts under the Prime Management and Rentals Host Guarantee.

11.3 Members agree to cooperate with and assist Prime Management and Rentals in good faith, and to provide Prime Management and Rentals with such information and take such actions as may be reasonably requested by Prime Management and Rentals, in connection with any Damage Claims or other complaints or claims made by Members relating to Accommodations or any personal or other property located at an Accommodation (including, without limitation, payment requests made under the Prime Management and Rentals Host Guarantee), Experiences, or Co-Host agreements. A Member shall, upon Prime Management and Rentals' reasonable request and at no cost to the Member, participate in mediation or a similar resolution process with another Member, which process will be conducted by Prime Management and Rentals or a third party selected by Prime Management and Rentals or its insurer, with respect to losses for which a Member is requesting payment from Prime Management and Rentals (including but not limited to payments under the Prime Management and Rentals Host Guarantee).

11.4 If you are a Guest or a Co-Host, you understand and agree that Prime Management and Rentals may make a claim under your homeowner's, renter's or other insurance policy related to any damage or loss that you may have caused, or been responsible for, to an Accommodation or any personal or other property located at an Accommodation (including without limitation amounts paid by Prime Management and Rentals under the Prime Management and Rentals Host Guarantee). You agree to cooperate with and assist Prime Management and Rentals in good faith, and to provide Prime Management and Rentals with such information as may be reasonably requested by Prime Management and Rentals, to make a claim under your homeowner's, renter's or other insurance policy, including, but not limited to, executing documents and taking such further acts as Prime Management and Rentals may reasonably request to assist Prime Management and Rentals in accomplishing the foregoing.

 

12. Rounding off, Currency conversion

12.1 Prime Management and Rentals may, in its sole discretion, round up or round down amounts that are payable from or to Guests or Hosts to the nearest whole functional base unit in which the currency is denominated (i.e. to the nearest dollar, euro or other supported currency); for example, Prime Management and Rentals will round up an amount of $101.50 to $102.00, and round down an amount of $101.49 to $101.00. For currencies that are denominated in large numbers, Prime Management and Rentals may determine the functional base unit in which those currencies are denominated to be 10, 100 or 1,000 of the currency; for example, Prime Management and Rentals may round up an amount of 1,045 up to 1,050 and 1,044 down to 1,040, or 837,500 up to 838,000 and 837,499 down to 837,000.

12.2 The Prime Management and Rentals Platform facilitates bookings between Guests and Hosts who may prefer to pay in a currency different from their destination currency, which may require currency conversions to accommodate these differing currency preferences. Although the Prime Management and Rentals Platform allows Members to view the price of Postings in a number of currencies, the currencies available for Members to make and receive payments may be limited, and may not include the default currency in any given geographic location. Details regarding currency conversion, including any associated fees, are detailed in the Payments Terms.

 

13. Taxes

13.1 As a Host you are solely responsible for determining your obligations to report, collect, remit or include in your Posting Fees any applicable VAT or other indirect sales taxes, occupancy tax, tourist or other visitor taxes or income taxes ("Taxes").

13.2 Tax regulations may require us to collect appropriate Tax information from Hosts, or to withhold Taxes from payouts to Hosts, or both. If a Host fails to provide us with documentation that we determine to be sufficient to alleviate our obligation (if any) to withhold Taxes from payouts to you, we reserve the right to freeze all payouts, withhold such amounts as required by law, or to do both, until resolution.

13.3 You understand that any appropriate governmental agency, department and/or authority ("Tax Authority") where your Accommodation is located may require Taxes to be collected from Guests or Hosts on Posting Fees, and to be remitted to the respective Tax Authority. The laws in jurisdictions may vary, but these Taxes may be required to be collected and remitted as a percentage of the Posting Fees set by Hosts, a set amount per day, or other variations, and are sometimes called "transient occupancy taxes," "hotel taxes," "lodging taxes," "city taxes," "room taxes" or "tourist taxes" ("Occupancy Taxes").

13.4 In certain jurisdictions, Prime Management and Rentals may decide in its sole discretion to facilitate collection and remittance of Occupancy Taxes from or on behalf of Guests or Hosts, in accordance these Terms ("Collection and Remittance") if such jurisdiction asserts Prime Management and Rentals or Hosts have an Occupancy Tax collection and remittance obligation. In any jurisdiction in which we decide to facilitate direct Collection and Remittance, you hereby instruct and authorize Prime Management and Rentals (via Prime Management and Rentals Payments) to collect Occupancy Taxes from Guests on the Host's behalf at the time Posting Fees are collected, and to remit such Occupancy Taxes to the Tax Authority. The amount of Occupancy Taxes, if any, collected and remitted by Prime Management and Rentals will be visible to and separately stated to both Guests and Hosts on their respective transaction documents. Where Prime Management and Rentals is facilitating Collection and Remittance, Hosts are not permitted to collect any Occupancy Taxes being collected by Prime Management and Rentals relating to their Accommodations in that jurisdiction.

13.5 You agree that any claim or cause of action relating to Prime Management and Rentals’ facilitation of Collection and Remittance of Occupancy Taxes shall not extend to any supplier or vendor that may be used by Prime Management and Rentals in connection with facilitation of Collection and Remittance, if any. Guests and Hosts agree that we may seek additional amounts from you in the event that the Taxes collected and/or remitted are insufficient to fully discharge your obligations to the Tax Authority, and agree that your sole remedy for Occupancy Taxes collected is a refund of Occupancy Taxes collected by Prime Management and Rentals from the applicable Tax Authority in accordance with applicable procedures set by that Tax Authority.

13.6 Prime Management and Rentals reserves the right, with prior notice to Hosts, to cease the Collection and Remittance in any jurisdiction for any reason at which point Hosts and Guests are once again solely responsible and liable for the collection and/or remittance of any and all Occupancy Taxes that may apply to Accommodations in that jurisdiction.

 

14. Prohibited Activities

14.1 You are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the Prime Management and Rentals Platform. In connection with your use of the Prime Management and Rentals Platform, you will not and will not assist or enable others to:

  • breach or circumvent any applicable laws or regulations, agreements with third-parties, third-party rights, or our Terms, Policies or Standards;

  • use the Prime Management and Rentals Platform or Collective Content for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies Prime Management and Rentals endorsement, partnership or otherwise misleads others as to your affiliation with Prime Management and Rentals;

  • copy, store or otherwise access or use any information, including personally identifiable information about any other Member, contained on the Prime Management and Rentals Platform in any way that is inconsistent with Prime Management and Rentals’ Privacy Policy or these Terms or that otherwise violates the privacy rights of Members or third parties;

  • use the Prime Management and Rentals Platform in connection with the distribution of unsolicited commercial messages ("spam");

  • offer, as a Host, any Accommodation that you do not yourself own or have permission to make available as a residential or other property through the Prime Management and Rentals Platform;

  • unless Prime Management and Rentals explicitly permits otherwise, book any Posting if you will not actually be using the Host Services yourself;

  • contact another Member for any purpose other than asking a question related to a your own booking, Posting, or the Member's use of the Prime Management and Rentals Platform, including, but not limited to, recruiting or otherwise soliciting any Member to join third-party services, applications or websites, without our prior written approval;

  • use the Prime Management and Rentals Platform to request, make or accept a booking independent of the Prime Management and Rentals Platform, to circumvent any Service Fees or for any other reason;

  • request, accept or make any payment for Posting Fees outside of the Prime Management and Rentals Platform or Prime Management and Rentals Payments. If you do so, you acknowledge and agree that you: (i) would be in breach of these Terms; (ii) accept all risks and responsibility for such payment, and (iii) hold Prime Management and Rentals harmless from any liability for such payment;

  • discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or otherwise engage in any abusive or disruptive behavior;

  • use, display, mirror or frame the Prime Management and Rentals Platform or Collective Content, or any individual element within the Prime Management and Rentals Platform, Prime Management and Rentals' name, any Prime Management and Rentals trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page in the Prime Management and Rentals Platform, without Prime Management and Rentals' express written consent;

  • dilute, tarnish or otherwise harm the Prime Management and Rentals brand in any way, including through unauthorized use of Collective Content, registering and/or using Prime Management and Rentals or derivative terms in domain names, trade names, trademarks or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to Prime Management and Rentals domains, trademarks, taglines, promotional campaigns or Collective Content;

  • use any robots, spider, crawler, scraper or other automated means or processes to access, collect data or other content from or otherwise interact with the Prime Management and Rentals Platform for any purpose;

  • avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological measure implemented by Prime Management and Rentals or any of Prime Management and Rentals' providers or any other third party to protect the Prime Management and Rentals Platform;

  • attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Prime Management and Rentals Platform;

  • take any action that damages or adversely affects, or could damage or adversely affect the performance or proper functioning of the Prime Management and Rentals Platform;

  • export, re-export, import, or transfer the Application except as authorized by United States law, the export control laws of your jurisdiction, and any other applicable laws; or

  • violate or infringe anyone else’s rights or otherwise cause harm to anyone.

14.2 You acknowledge that Prime Management and Rentals has no obligation to monitor the access to or use of the Prime Management and Rentals Platform by any Member or to review, disable access to, or edit any Member Content, but has the right to do so to (i) operate, secure and improve the Prime Management and Rentals Platform (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Members’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) respond to Member Content that it determines is harmful or objectionable; or (v) as otherwise set forth in these Terms. Members agree to cooperate with and assist Prime Management and Rentals in good faith, and to provide Prime Management and Rentals with such information and take such actions as may be reasonably requested by Prime Management and Rentals with respect to any investigation undertaken by Prime Management and Rentals or a representative of Prime Management and Rentals regarding the use or abuse of the Prime Management and Rentals Platform.

14.3 If you feel that any Member you interact with, whether online or in person, is acting or has acted inappropriately, including but not limited to anyone who (i) engages in offensive, violent or sexually inappropriate behavior, (ii) you suspect of stealing from you, or (iii) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and then to Prime Management and Rentals by contacting us with your police station and report number (if available); provided that your report will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you.

 

15. Term and Termination, Suspension and other Measures

15.1 This Agreement shall be effective for a 30-day term, at the end of which it will automatically and continuously renew for subsequent 30-day terms until such time when you or Prime Management and Rentals terminate the Agreement in accordance with this provision.

15.2 You may terminate this Agreement at any time via the "Cancel Account" feature on the Prime Management and Rentals Platform or by sending us an email. If you cancel your Prime Management and Rentals Account as a Host, any confirmed booking(s) will be automatically cancelled and your Guests will receive a full refund. If you cancel your Prime Management and Rentals Account as a Guest, any confirmed booking(s) will be automatically cancelled and any refund will depend upon the terms of the Posting’s cancellation policy.

15.3 Without limiting our rights specified below, Prime Management and Rentals may terminate this Agreement for convenience at any time by giving you thirty (30) days' notice via email to your registered email address.

15.4 Prime Management and Rentals may immediately, without notice terminate this Agreement if (i) you have materially breached your obligations under these Terms, the Payments Terms, our Policies or Standards, (ii) you have violated applicable laws, regulations or third party rights, or (iii) Prime Management and Rentals believes in good faith that such action is reasonably necessary to protect the personal safety or property of Prime Management and Rentals, its Members, or third parties (for example in the case of fraudulent behavior of a Member).

15.5 In addition, Prime Management and Rentals may take any of the following measures (i) to comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body, or if (ii) you have breached these Terms, the Payments Terms, our Policies or Standards, applicable laws, regulations, or third party rights, (iii) you have provided inaccurate, fraudulent, outdated or incomplete information during the Prime Management and Rentals Account registration, Posting process or thereafter, (iv) you and/or your Postings or Host Services at any time fail to meet any applicable quality or eligibility criteria, (v) you have repeatedly received poor Ratings or Reviews or Prime Management and Rentals otherwise becomes aware of or has received complaints about your performance or conduct, (vi) you have repeatedly cancelled confirmed bookings or failed to respond to booking requests without a valid reason, or (vii) Prime Management and Rentals believes in good faith that such action is reasonably necessary to protect the personal safety or property of Prime Management and Rentals, its Members, or third parties, or to prevent fraud or other illegal activity:

  • refuse to surface, delete or delay any Postings, Ratings, Reviews, or other Member Content;

  • cancel any pending or confirmed bookings;

  • limit your access to or use of the Prime Management and Rentals Platform;

  • temporarily or permanently revoke any special status associated with your Prime Management and Rentals Account; or

  • temporarily or in case of severe or repeated offenses permanently suspend your Prime Management and Rentals Account.

In case of non-material breaches and where appropriate, you will be given notice of any intended measure by Prime Management and Rentals and an opportunity to resolve the issue to Prime Management and Rentals' reasonable satisfaction.

15.6 If we take any of the measures described above (i) we may refund your Guests in full for any and all confirmed bookings that have been cancelled, irrespective of preexisting cancellation policies, and (ii) you will not be entitled to any compensation for pending or confirmed bookings that were cancelled.

15.7 When this Agreement has been terminated, you are not entitled to a restoration of your Prime Management and Rentals Account or any of your Member Content. If your access to or use of the Prime Management and Rentals Platform has been limited or your Prime Management and Rentals Account has been suspended or this Agreement has been terminated by us, you may not register a new Prime Management and Rentals Account or access and use the Prime Management and Rentals Platform through an Prime Management and Rentals Account of another Member.

 

16. Disclaimers

If you choose to use the Prime Management and Rentals Platform or Collective Content, you do so voluntarily and at your sole risk. The Prime Management and Rentals Platform and Collective Content is provided “as is”, without warranty of any kind, either express or implied.

You agree that you have had whatever opportunity you deem necessary to investigate the Prime Management and Rentals Services, laws, rules, or regulations that may be applicable to your Postings and/or Host Services you are receiving and that you are not relying upon any statement of law or fact made by Prime Management and Rentals relating to a Posting.

If we choose to conduct identity verification or background checks on any Member, to the extent permitted by applicable law, we disclaim warranties of any kind, either express or implied, that such checks will identify prior misconduct by a Member or guarantee that a Member will not engage in misconduct in the future.

You agree that some Experiences, Events or other Host Services may carry inherent risk, and by participating in those Host Services, you choose to assume those risks voluntarily. For example, some Host Services may carry risk of illness, bodily injury, disability, or death, and you freely and willfully assume those risks by choosing to participate in those Host Services. You assume full responsibility for the choices you make before, during and after your participation in a Host Service. If you are bringing a minor as an additional guest, you are solely responsible for the supervision of that minor throughout the duration of your Host Service and to the maximum extent permitted by law, you agree to release and hold harmless Prime Management and Rentals from all liabilities and claims that arise in any way from any injury, death, loss or harm that occurs to that minor during the Host Service or in any way related to your Host Service.

The foregoing disclaimers apply to the maximum extent permitted by law. You may have other statutory rights. However, the duration of statutorily required warranties, if any, shall be limited to the maximum extent permitted by law.

 

17. Liability

17.1 If you reside in the US, Prime Management and Rentals is liable under statutory provisions for intent and gross negligence by us, our legal representatives, directors, or other vicarious agents. The same applies to the assumption of guarantees or any other strict liability, or in case of a culpable injury to life, limb, or health. Prime Management and Rentals is liable for any negligent breaches of essential contractual obligations by us, our legal representatives, directors, or other vicarious agents. Essential contractual obligations are such duties of Prime Management and Rentals in whose proper fulfilment you regularly trust and must trust for the proper execution of the contract but the amount shall be limited to the typically occurring foreseeable damage. Any additional liability of Prime Management and Rentals is excluded.

 

18. Indemnification

You agree to release, defend (at Prime Management and Rentals’ option), indemnify, and hold Prime Management and Rentals and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your breach of these Terms or our Policies or Standards, (ii) your improper use of the Prime Management and Rentals Platform or any Prime Management and Rentals Services, (iii) your interaction with any Member, stay at an Accommodation, participation in an Experience, Event or other Host Service, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, stay, participation or use, (iv) Prime Management and Rentals’ Collection and Remittance of Occupancy Taxes, or (v) your breach of any laws, regulations or third party rights.

 

19. Dispute Resolution and Arbitration Agreement

19.1 This Dispute Resolution and Arbitration Agreement shall apply if you (i) reside in the United States; or (ii) do not reside in the United States, but bring any claim against Prime Management and Rentals in the United States (to the extent not in conflict with Section 21).

19.2 Overview of Dispute Resolution Process. Prime Management and Rentals is committed to participating in a consumer-friendly dispute resolution process. To that end, these Terms provide for a two-part process for individuals to whom Section 19.1 applies: (1) an informal negotiation directly with Prime Management and Rentals’ customer service team, and (2) a binding arbitration administered by the American Arbitration Association (“AAA”) using its specially designed Consumer Arbitration Rules (as modified by this Section 19). Specifically, the process provides:

  • Claims can be filed with AAA online (www.adr.org);

  • Arbitrators must be neutral and no party may unilaterally select an arbitrator;

  • Arbitrators must disclose any bias, interest in the result of the arbitration, or relationship with any party;

  • Parties retain the right to seek relief in small claims court for certain claims, at their option;

  • The initial filing fee for the consumer is capped at $200;

  • The consumer gets to elect the hearing location and can elect to participate live, by phone, video conference, or, for claims under $25,000, by the submission of documents;

  • The arbitrator can grant any remedy that the parties could have received in court to resolve the party’s individual claim.

19.3 Pre-Arbitration Dispute Resolution and Notification. Prior to initiating an arbitration, you and Prime Management and Rentals each agree to notify the other party of the dispute and attempt to negotiate an informal resolution to it first. We will contact you at the email address you have provided to us; you can contact Prime Management and Rentals’ customer service team by emailing us. If after a good faith effort to negotiate one of us feels the dispute has not and cannot be resolved informally, the party intending to pursue arbitration agrees to notify the other party via email prior to initiating the arbitration. In order to initiate arbitration, a claim must be filed with the AAA and the written Demand for Arbitration (available at www.adr.org) provided to the other party, as specified in the AAA Rules.

19.4 Agreement to Arbitrate. You and Prime Management and Rentals mutually agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement or interpretation thereof, or to the use of the Prime Management and Rentals Platform, the Host Services, or the Collective Content (collectively, “Disputes”) will be settled by binding arbitration (the “Arbitration Agreement”). If there is a dispute about whether this Arbitration Agreement can be enforced or applies to our Dispute, you and Prime Management and Rentals agree that the arbitrator will decide that issue.

19.5 Exceptions to Arbitration Agreement. You and Prime Management and Rentals each agree that the following claims are exceptions to the Arbitration Agreement and will be brought in a judicial proceeding in a court of competent jurisdiction: (i) Any claim related to actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; (ii) Any claim seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime, hacking, cyber-attack).

19.6 Arbitration Rules and Governing Law. This Arbitration Agreement evidences a transaction in interstate commerce and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. The arbitration will be administered by AAA in accordance with the Consumer Arbitration Rules (the “AAA Rules“) then in effect, except as modified here. The AAA Rules are available at www.adr.org or by calling the AAA at 1–800–778–7879.

19.7 Modification to AAA Rules - Arbitration Hearing/Location. In order to make the arbitration most convenient to you, Prime Management and Rentals agrees that any required arbitration hearing may be conducted, at your option, (a) in the county where you reside; (b) in San Francisco County; (c) in any other location to which you and Prime Management and Rentals both agreed; (d) via phone or video conference; or (e) for any claim or counterclaim under $25,000, by solely the submission of documents to the arbitrator.

19.8 Modification of AAA Rules - Attorney’s Fees and Costs. You may be entitled to seek an award of attorney fees and expenses if you prevail in arbitration, to the extent provided under applicable law and the AAA rules. Unless the arbitrator determines that your claim was frivolous or filed for the purpose of harassment, Prime Management and Rentals agrees it will not seek, and hereby waives all rights it may have under applicable law or the AAA rules, to recover attorneys’ fees and expenses if it prevails in arbitration.

19.9 Arbitrator’s Decision. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court with proper jurisdiction. The arbitrator may award declaratory or injunctive relief only on an individual basis and only to the extent necessary to provide relief warranted by the claimant’s individual claim.

19.10 Jury Trial Waiver. You and Prime Management and Rentals acknowledge and agree that we are each waiving the right to a trial by jury as to all arbitrable Disputes.

19.11 No Class Actions or Representative Proceedings. You and Prime Management and Rentals acknowledge and agree that we are each waiving the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney-general action, or any other representative proceeding as to all Disputes. Further, unless you and Prime Management and Rentals both otherwise agree in writing, the arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding. If this paragraph is held unenforceable with respect to any Dispute, then the entirety of the Arbitration Agreement will be deemed void with respect to such Dispute.

19.12 Severability. Except as provided in Section 19.11, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision shall be severed and the remainder of the Arbitration Agreement shall be given full force and effect.

19.13 Changes. Notwithstanding the provisions of Section 3 (“Modification of these Terms”), if Prime Management and Rentals changes this Section 19 (“Dispute Resolution and Arbitration Agreement”) after the date you last accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by email) within thirty (30) days of the date such change became effective, as indicated in the “Last Updated” date above or in the date of Prime Management and Rentals’ email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Prime Management and Rentals in accordance with the provisions of the “Dispute Resolution and Arbitration Agreement” section as of the date you last accepted these Terms (or accepted any subsequent changes to these Terms).

19.14 Survival. Except as provided in Section 19.12 and subject to Section 15.8, this Section 19 will survive any termination of these Terms and will continue to apply even if you stop using the Prime Management and Rentals Platform or terminate your Prime Management and Rentals Account.

 

20. Feedback

We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Prime Management and Rentals Platform (“Feedback“). You may submit Feedback by emailing us, through the “Contact” section of the Prime Management and Rentals Platform, or by other means of communication. Any Feedback you submit to us will be considered non-confidential and nonproprietary to you. By submitting Feedback to us, you grant us a nonexclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.

 

21. Applicable Law and Jurisdiction

21.1 If you reside in the United States, these Terms will be interpreted in accordance with the laws of the State of California and the United States of America, without regard to conflict-of-law provisions. Judicial proceedings (other than small claims actions) that are excluded from the Arbitration Agreement in Section 19 must be brought in state or federal court in San Francisco, California, unless we both agree to some other location. You and we both consent to venue and personal jurisdiction in San Francisco, California.

 

22. General Provisions

22.1 Except as they may be supplemented by additional terms and conditions, policies, guidelines or standards, these Terms constitute the entire Agreement between Prime Management and Rentals and you pertaining to the subject matter hereof, and supersede any and all prior oral or written understandings or agreements between Prime Management and Rentals and you in relation to the access to and use of the Prime Management and Rentals Platform.

22.2 No joint venture, partnership, employment, or agency relationship exists between you and Prime Management and Rentals as a result of this Agreement or your use of the Prime Management and Rentals Platform.

22.3 These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties.

22.4 If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.

22.5 Prime Management and Rentals’ failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.

22.6 You may not assign, transfer or delegate this Agreement and your rights and obligations hereunder without Prime Management and Rentals' prior written consent. Prime Management and Rentals may without restriction assign, transfer or delegate this Agreement and any rights and obligations hereunder, at its sole discretion, with 30 days prior notice. Your right to terminate this Agreement at any time remains unaffected.

22.7 Unless specified otherwise, any notices or other communications to Members permitted or required under this Agreement, will be in writing and given by Prime Management and Rentals via email, Prime Management and Rentals Platform notification, or messaging service (including SMS and WeChat).

22.8 If you have any questions about these Terms please email us.


Terms of Service

IF YOU RESIDE IN THE UNITED STATES, PLEASE NOTE: SECTION 34 OF THESE TERMS OF SERVICE CONTAINS AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER. IT AFFECTS HOW DISPUTES WITH PRIME MANAGEMENT AND RENTALS ARE RESOLVED. BY ACCEPTING THESE TERMS OF SERVICE, YOU AGREE TO BE BOUND BY THIS ARBITRATION PROVISION. PLEASE READ IT CAREFULLY.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES, AND OBLIGATIONS TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.

IN PARTICULAR, HOSTS SHOULD UNDERSTAND HOW THE LAWS WORK IN THEIR RESPECTIVE CITIES. SOME CITIES HAVE LAWS THAT RESTRICT THEIR ABILITY TO HOST PAYING GUESTS FOR SHORT PERIODS. THESE LAWS ARE OFTEN PART OF A CITY’S ZONING OR ADMINISTRATIVE CODES. IN MANY CITIES, HOSTS MUST REGISTER, GET A PERMIT, OR OBTAIN A LICENSE BEFORE POSTING A PROPERTY OR ACCEPTING GUESTS. CERTAIN TYPES OF SHORT-TERM BOOKINGS MAY BE PROHIBITED ALTOGETHER. LOCAL GOVERNMENTS VARY GREATLY IN HOW THEY ENFORCE THESE LAWS. PENALTIES MAY INCLUDE FINES OR OTHER ENFORCEMENT. HOSTS SHOULD REVIEW LOCAL LAWS BEFORE POSTING A SPACE ON PRIME MANAGEMENT AND RENTALS.



  1. Key Terms

Prime Management and Rentals provides an online platform that connects hosts who have accommodations to post and book with guests seeking to book such accommodations (collectively, the “Services“), which Services are accessible at www.Prime Management and Rentals.com and any other websites through which Prime Management and Rentals makes the Services available (collectively, the “Site“) and as applications for mobile, tablet and other smart devices and application program interfaces (collectively, the “Application“).

If you are using the Site, Application or Services and you reside in the USA, these Terms of Service are between you and Prime Management and Rentals, Inc.

Accommodation” means residential and other properties.

Prime Management and Rentals Content” means all Content that Prime Management and Rentals makes available through the Site, Application, Services, or its related promotional campaigns and official social media channels, including any Content licensed from a third party, but excluding Member Content.

Booking” means a limited license granted by the Host to the Guest to enter and use the Posting for the limited duration of the confirmed booking, during which time the Host (only where and to the extent permitted by applicable law) retains the right to re-enter the Accommodation, in accordance with the Guest’s agreement with the Host. Please note, as used on the Site, Applications, and Services, “short term rental” and “home sharing” have the same meaning as “Booking;” all three terms mean a limited license to enter and use the Accommodation for the duration of the confirmed booking as defined above.

Booking Request Period” means the time period starting from the time when a Booking is requested by a Guest (as determined by Prime Management and Rentals in its sole discretion), within which a Host may decide whether to confirm or reject that Booking request, as stated on the Site, Application or Services. Different Booking Request Periods may apply in different places.

Collective Content” means Member Content and Prime Management and Rentals Content.

Communication” means an email, message via the Application, text message or message to a WeChat account.

Content” means text, graphics, images, music, software (excluding the Application), audio, video, information or other materials.

Guest” means a Member who requests from a Host a Booking of a Posting via the Site, Application or Services, or a Member who stays at an Accommodation and is not the Host for the associated Posting.

Host” means a Member who creates a Posting via the Site, Application and Services.

Posting” means an Accommodation that is posted by a Host as available for Booking via the Site, Application, and Services.

Member” means a person who completes Prime Management and Rentals’ account registration process, including but not limited to Hosts and Guests, as described under “Account Registration” below.

Member Content” means all Content that a Member posts, uploads, publishes, submits, transmits, or includes in their Posting, Member profile or Prime Management and Rentals promotional campaign to be made available through the Site, Application or Services.

Tax” or “Taxes” mean any sales taxes, value added taxes (VAT), goods and services taxes (GST), transient occupancy taxes, tourist or other visitor taxes, accommodation or lodging taxes, fees (such as convention center fees) that Accommodation providers may be required by law to collect and remit to governmental agencies, and other similar municipal, state, federal and national indirect or other withholding and personal or corporate income taxes.

  1. Terms of Service

By using the Site, Application or Services, you agree to comply with and be legally bound by the terms and conditions of these Terms of Service (“Terms“), whether or not you become a registered user of the Services. These Terms govern your access to and use of the Site, Application and Services and all Collective Content (defined below), and your participation in the Referral Program (defined below), and constitute a binding legal agreement between you and Prime Management and Rentals. Please also read carefully our Privacy Policy 

In addition, certain areas of the Site and Application (and your access to or use of certain aspects of the Services or Collective Content) may have different terms and conditions, standards, guidelines, or policies posted or may require you to agree with and accept additional terms and conditions. If there is a conflict between these Terms and terms and conditions posted for a specific area of the Site, Application, Services, or Collective Content, the latter terms and conditions will take precedence with respect to your use of or access to that area of the Site, Application, Services, or Collective Content.

If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Site, Application or Services. Failure to use the Site, Application or Services in accordance with these Terms may subject you to civil and criminal penalties.

THE SITE, APPLICATION AND SERVICES COMPRISE AN ONLINE PLATFORM THROUGH WHICH HOSTS MAY CREATE POSTINGS FOR ACCOMMODATIONS AND GUESTS MAY LEARN ABOUT AND BOOK ACCOMMODATIONS DIRECTLY WITH THE HOSTS. YOU UNDERSTAND AND AGREE THAT PRIME MANAGEMENT AND RENTALS IS NOT A PARTY TO ANY AGREEMENTS ENTERED INTO BETWEEN HOSTS AND GUESTS, NOR IS PRIME MANAGEMENT AND RENTALS A REAL ESTATE BROKER, AGENT OR INSURER. PRIME MANAGEMENT AND RENTALS HAS NO CONTROL OVER THE CONDUCT OF HOSTS, GUESTS AND OTHER USERS OF THE SITE, APPLICATION AND SERVICES OR ANY ACCOMMODATIONS, AND DISCLAIMS ALL LIABILITY IN THIS REGARD TO THE MAXIMUM EXTENT PERMITTED BY LAW.

IF YOU CHOOSE TO CREATE A POSTING ON PRIME MANAGEMENT AND RENTALS, YOU UNDERSTAND AND AGREE THAT YOUR RELATIONSHIP WITH PRIME MANAGEMENT AND RENTALS IS LIMITED TO BEING A MEMBER AND AN INDEPENDENT, THIRD-PARTY CONTRACTOR, AND NOT AN EMPLOYEE, AGENT, JOINT VENTURER OR PARTNER OF PRIME MANAGEMENT AND RENTALS FOR ANY REASON, AND YOU ACT EXCLUSIVELY ON YOUR OWN BEHALF AND FOR YOUR OWN BENEFIT, AND NOT ON BEHALF OF OR FOR THE BENEFIT OF PRIME MANAGEMENT AND RENTALS. PRIME MANAGEMENT AND RENTALS DOES NOT CONTROL, AND HAS NO RIGHT TO CONTROL, YOUR POSTING, YOUR OFFLINE ACTIVITIES ASSOCIATED WITH YOUR POSTING, OR ANY OTHER MATTERS RELATED TO ANY POSTING, THAT YOU PROVIDE. AS A MEMBER YOU AGREE NOT TO DO ANYTHING TO CREATE A FALSE IMPRESSION THAT YOU ARE ENDORSED BY, PARTNERING WITH, OR ACTING ON BEHALF OF OR FOR THE BENEFIT OF PRIME MANAGEMENT AND RENTALS, INCLUDING BY INAPPROPRIATELY USING ANY PRIME MANAGEMENT AND RENTALS INTELLECTUAL PROPERTY.

YOU ACKNOWLEDGE AND AGREE THAT, BY ACCESSING OR USING THE SITE, APPLICATION OR SERVICES OR BY DOWNLOADING OR POSTING ANY CONTENT FROM OR ON THE SITE, VIA THE APPLICATION OR THROUGH THE SERVICES, YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS AND RECEIVE OUR SERVICES (INCLUDING, WHERE APPLICABLE, PROGRAMS SUCH AS THE HOST PROTECTION INSURANCE PROGRAM, WHETHER OR NOT YOU HAVE REGISTERED WITH THE SITE AND APPLICATION. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SITE, APPLICATION, SERVICES, OR COLLECTIVE CONTENT. If you accept or agree to these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms and, in such event, “you” and “your” will refer and apply to that company or other legal entity.

  1. Modification

Prime Management and Rentals reserves the right, at its sole discretion, to modify the Site, Application or Services or to modify these Terms, including the Service Fees, at any time and without prior notice. If we modify these Terms, we will post the modification on the Site or via the Application and/or provide you notice of the modification by email. We will also update the “Last Updated” date at the top of these Terms. Changes to the Terms will be effective at the time of posting. Your continued access or use of the Site, Application or Services will constitute acceptance of the modified Terms. Additionally, if the modified Terms contain material changes applicable to existing Members (by decreasing your rights or increasing your responsibilities), we will provide you with notice prior to the changes taking effect. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site, Application and Services. If you do not close your Prime Management and Rentals Account you will be deemed to have accepted the changes.

  1. Eligibility

The Site, Application and Services are intended solely for persons who are 18 or older. Any access to or use of the Site, Application or Services by anyone under 18 is expressly prohibited. By accessing or using the Site, Application or Services you represent and warrant that you are 18 or older.

For users in the United States, Prime Management and Rentals will, to the extent permitted by applicable laws and if we have sufficient information to identify a user, obtain reports from public records of criminal convictions or sex offender registrations of the user. For users outside the United States, we may, to the extent permitted by applicable laws and if we have sufficient information to identify a user, obtain the local version of background or registered sex offender checks in our sole discretion. You agree and authorize us to use your personal information, such as your full name and date of birth, to obtain such reports, including from Prime Management and Rentals’ vendors.

  1. How the Site, Application and Services Work

The Site, Application and Services can be used to facilitate the posting and Booking of Accommodations. Such Accommodations are included in Postings on the Site, Application and Services by Hosts. You may view Postings as an unregistered visitor to the Site, Application and Services; however, if you wish to book an Accommodation or create a Posting, you must first register to create an Prime Management and Rentals Account (defined below).

As stated above, Prime Management and Rentals makes available an online platform or marketplace with related technology for Guests and Hosts to meet online and arrange for Bookings of Accommodations directly with each other. Prime Management and Rentals is not an owner or operator of properties, including, but not limited to, hotel rooms, motel rooms, other lodgings or Accommodations, nor is it a provider of properties, including, but not limited to, hotel rooms, motel rooms, other lodgings or Accommodations and Prime Management and Rentals does not own, sell, resell, furnish, provide, rent, re-rent, manage and/or control properties, including, but not limited to, hotel rooms, motel rooms, other lodgings or Accommodations or transportation or travel services. Unless explicitly specified otherwise in the Prime Management and Rentals platform, Prime Management and Rentals’ responsibilities are limited to facilitating the availability of the Site, Application and Services.

PLEASE NOTE THAT, AS STATED ABOVE, THE SITE, APPLICATION AND SERVICES ARE INTENDED TO BE USED TO FACILITATE HOSTS AND GUESTS CONNECTING AND BOOKING ACCOMMODATIONS DIRECTLY WITH EACH OTHER. PRIME MANAGEMENT AND RENTALS CANNOT AND DOES NOT CONTROL THE CONTENT CONTAINED IN ANY POSTINGS AND THE CONDITION, LEGALITY OR SUITABILITY OF ANY ACCOMMODATIONS. PRIME MANAGEMENT AND RENTALS IS NOT RESPONSIBLE FOR AND DISCLAIMS ANY AND ALL LIABILITY RELATED TO ANY AND ALL POSTINGS AND ACCOMMODATIONS. ACCORDINGLY, ANY BOOKINGS WILL BE MADE OR ACCEPTED AT THE MEMBER’S OWN RISK.

  1. Account Registration

In order to access certain features of the Site and Application, and to book an Accommodation or create a Posting, you must register to create an account (“Prime Management and Rentals Account“) and become a Member. You may register to join the Services directly via the Site or Application or as described in this section.

You can also register to join by logging into your account with certain third-party social networking sites (“SNS“) (including, but not limited to, Facebook; each such account, a “Third-Party Account“), via our Site or Application, as described below. As part of the functionality of the Site, Application and Services, you may link your Prime Management and Rentals Account with Third-Party Accounts, by either: (i) providing your Third-Party Account login information to Prime Management and Rentals through the Site, Services or Application; or (ii) allowing Prime Management and Rentals to access your Third-Party Account, as permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent that you are entitled to disclose your Third-Party Account login information to Prime Management and Rentals and/or grant Prime Management and Rentals access to your Third-Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account and without obligating Prime Management and Rentals to pay any fees or making Prime Management and Rentals subject to any usage limitations imposed by such third-party service providers. By granting Prime Management and Rentals access to any Third-Party Accounts, you understand that Prime Management and Rentals will access, make available and store (if applicable) any Content that you have provided to and stored in your Third-Party Account (“SNS Content“) so that it is available on and through the Site, Services and Application via your Prime Management and Rentals Account and Prime Management and Rentals Account profile page. Unless otherwise specified in these Terms, all SNS Content, if any, will be considered to be Member Content for all purposes of these Terms. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts will be available on and through your Prime Management and Rentals Account on the Site, Services and Application. Please note that if a Third-Party Account or associated service becomes unavailable or Prime Management and Rentals’ access to such Third-Party Account is terminated by the third-party service provider, then SNS Content will no longer be available on and through the Site, Services and Application. You have the ability to disable the connection between your Prime Management and Rentals Account and your Third-Party Accounts, at any time, by accessing the “Settings” section of the Site and Application. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. Prime Management and Rentals makes no effort to review any SNS Content for any purpose, including but not limited to for accuracy, legality or non-infringement and Prime Management and Rentals is not responsible for any SNS Content.

Your Prime Management and Rentals Account and your Prime Management and Rentals Account profile page will be created for your use of the Site and Application based upon the personal information you provide to us or that we obtain via an SNS as described above. You may not have more than one (1) active Prime Management and Rentals Account. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. Prime Management and Rentals reserves the right to suspend or terminate your Prime Management and Rentals Account and your access to the Site, Application and Services if you create more than one (1) Prime Management and Rentals Account, or if any information provided during the registration process or thereafter proves to be inaccurate, fraudulent, not current, incomplete, or otherwise in violation of these Terms of Service.

You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party.

Unless expressly authorized by a specific feature on Prime Management and Rentals, you are not permitted to share your Prime Management and Rentals Account with anyone or allow others to access or use your Prime Management and Rentals Account. Prime Management and Rentals may enable features, in our discretion, that allow other Members to take certain actions associated with your Prime Management and Rentals Account, on your behalf with your express authorization, such as having your executive assistant, travel agent, or employer book on your behalf or adding a family member to your account as an additional Host. You agree that you will take sole responsibility for any activities or actions under your Prime Management and Rentals Account, whether or not you have authorized such activities or actions. You will immediately notify Prime Management and Rentals of any unauthorized use of your Prime Management and Rentals Account.

  1. Accommodation Postings

As a Member, you may create Postings. To create a Posting, you will be asked a variety of questions about the Accommodation to be posted, including, but not limited to, the location, capacity, size, features, and availability of the Accommodation and pricing and related rules and financial terms. In order to be featured in Postings via the Site, Application and Services, all Accommodations must have valid physical addresses. Postings will be made publicly available via the Site, Application and Services. You understand and agree that the placement or ranking of Postings in search results may depend on a variety of factors, including, but not limited to, Guest and Host preferences, ratings and/or ease of Booking.

Other Members will be able to book your Accommodation via the Site, Application and Services based upon the information provided in your Posting, your Guest requirements, and Guests’ search parameters and preferences. You understand and agree that once a Guest requests a Booking of your Accommodation, you may not request the Guest to pay a higher price than in the Booking request.

You acknowledge and agree that you alone are responsible for any and all Postings and Member Content you post. Accordingly, you represent and warrant that any Posting you post and the Booking of, or a Guest’s stay at, an Accommodation in a Posting you post (i) will not breach any agreements you have entered into with any third parties, such as homeowner's association, condominium, or other third party agreements, and (ii) will (a) be in compliance with all applicable laws (such as zoning laws), Tax requirements, Intellectual Property laws, and rules and regulations that may apply to any Accommodation included in a Posting you post (including having all required permits, licenses and registrations), and (b) not conflict with the rights of third parties. Please note that Prime Management and Rentals assumes no responsibility for a Host’s compliance with any agreements with or duties to third parties, applicable laws, rules and regulations. Prime Management and Rentals reserves the right, at any time and without prior notice, to remove or disable access to any Posting for any reason, including Postings that Prime Management and Rentals, in its sole discretion, considers to be objectionable for any reason, in violation of these Terms or Prime Management and Rentals’ then-current Policies and Community Guidelines or StandardsTrademark & Branding Guidelines, or otherwise harmful to the Site, Application or Services.

If you are a Host, you understand and agree that Prime Management and Rentals does not act as an insurer or as your contracting agent. If a Guest requests a Booking of your Accommodation and stays at your Accommodation, any agreement you enter into with such Guest is between you and the Guest and Prime Management and Rentals is not a party to it.

When you create a Posting, you may also choose to include certain requirements which must be met by the Members who are eligible to request a Booking of your Accommodation, such as requiring Members to have a profile picture or verified phone number, in order to book your Accommodation. Any Member wishing to book Accommodations included in Postings with such requirements must meet these requirements. More information on how to set such requirements is available via the “Hosting” section of the Site, Application and Services.

If you are a Host, Prime Management and Rentals makes certain tools available to you to help you to make informed decisions about which Members you choose to confirm or pre approved for Booking for your Accommodation. You acknowledge and agree that, as a Host, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who reside at or are otherwise present at the Accommodation at your request or invitation, excluding the Guest (and the individuals the Guest invites to the Accommodation, if applicable.)

Prime Management and Rentals recommends that Hosts obtain appropriate insurance for their Accommodations. Please review any insurance policy that you may have for your Accommodation carefully, and in particular please make sure that you are familiar with and understand any exclusions to, and any deductibles that may apply for, such insurance policy, including, but not limited to, whether or not your insurance policy will cover the actions or inactions of or relating to Guests (and the individuals the Guest invites to the Accommodation, if applicable) while at your Accommodation. Please also review such policy for any interaction with the Prime Management and Rentals Host Protection Insurance Program, to the extent provided in your jurisdiction.

Prime Management and Rentals may offer Hosts the option of having photographers take photographs of their Accommodations. If you as a Host choose to have photographer do this, Prime Management and Rentals shall own all copyrights in photographs taken but these photographs will be made available to you to include in your Posting with a watermark or tag bearing the words “Prime Management and Rentals.com Verified Photo” or similar wording (“Verified Images“). You agree that you alone are responsible for ensuring that your Posting is accurately represented in the Verified Images. You alone are responsible for using the Verified Images for your Posting and you warrant that you will cease to use the Verified Images or any other images if such images cease to accurately represent your Posting or if you cease to be a Host for the Posting featured. All images, materials and content created by these photographers, including Verified Images, constitute Prime Management and Rentals Content, regardless of whether you include them in your Posting and you agree not to use them except in your Posting without prior authorization from Prime Management and Rentals. If your Prime Management and Rentals Account is terminated or suspended for any reason, you shall not use Verified Images in any way. You agree that Prime Management and Rentals retains its right to and may use the Verified Images for advertising, marketing, commercial and other business purposes in any media or platform, whether in relation to your Posting or otherwise, without further notice or compensation.

  1. No Endorsement

Prime Management and Rentals does not endorse any Member, Posting or Accommodation. You understand that Verified Images are intended only to indicate a photographic representation of the Accommodation at the time the photograph was taken. Verified Images are therefore not an endorsement by Prime Management and Rentals of any Member, Posting or Accommodation.

Members are required by these Terms to provide accurate information. Although Prime Management and Rentals may, for transparency or fraud prevention or detection purposes, directly or through third parties, ask you to provide a form of government identification, your date of birth, and other information, or undertake additional checks and processes designed to help verify or check the identities or backgrounds of Members and/or screen Member information against third party databases or other sources, we do not make any representations about, confirm, or endorse any Member or the Member’s purported identity or background.

By registering for an Prime Management and Rentals Account, you agree that Prime Management and Rentals may - but is not obligated to - request a consumer report on you from a Consumer Reporting Agency. If we do request a consumer report, we’ll request and use it in compliance with applicable law, including the Fair Credit Reporting Act.

Any references in the Site, Application or Services to a Member being “verified” or “connected” (or similar language) only indicate that the Member has completed a relevant verification or identification process, and does not represent anything else. Any such description is not an endorsement, certification or guarantee by Prime Management and Rentals about any Member, including of the Member’s identity and whether the Member is trustworthy, safe or suitable. Instead, any such description is intended to be useful information for you to evaluate when you make your own decisions about the identity and suitability of others whom you contact or interact with via the Site, Application and Services. We therefore recommend that you always exercise due diligence and care when deciding whether to stay with a Host or to accept or pre approve a Booking request from a Guest, or to have any other interaction with any other Member. Except as provided in the Prime Management and Rentals Host Guarantee Terms and Conditions (“Prime Management and Rentals Host Guarantee“), which is an agreement between Prime Management and Rentals and Hosts, we are not responsible for any damage or harm resulting from your interactions with other Members.

By using the Site, Application or Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm. You agree not to attempt to impose liability on or seek any legal remedy from Prime Management and Rentals with respect to such actions or omissions. Accordingly, we encourage you to communicate directly with other Members on the Site and Services regarding any Bookings or Postings made by you. This limitation shall not apply to any claim by a Host against Prime Management and Rentals regarding the remittance of payments received from a Guest by Prime Management and Rentals on behalf of a Host, which instead shall be subject to the limitations described in the section below entitled “Limitation of Liability”.

  1. Bookings and Financial Terms

    1. Key definitions

Accommodation Fees” means the amounts that are due and payable by a Guest in exchange for that Guest’s stay in an Accommodation. The Host alone, and not Prime Management and Rentals, is responsible for the Accommodation Fees for his or her Posting. The Host may in his or her sole discretion decide to include in these amounts (i) a cleaning fee or any other fee permitted on the Prime Management and Rentals platform, or (ii) Taxes that the Host determines that he or she has to collect.

Guest Fees” means the fee that Prime Management and Rentals charges a Guest for the use of the Services, which is calculated as a percentage of the applicable Accommodation Fees. The Guest Fees will be displayed to the Guest when the Guest is asked whether to send a Booking request to a Host.

Host Fees” means the fee that Prime Management and Rentals charges a Host for the use of the Services, which is calculated as a percentage of the applicable Accommodation Fees.

Payment Method” means a payment method that you have added to your Prime Management and Rentals Account, such as a credit card, debit card or PayPal.

Service Fees” means collectively the Guest Fees and the Host Fees.

Total Fees” means collectively the Accommodation Fees and the Guest Fees plus any Taxes.

  1. Bookings and Financial Terms for Hosts

If you are a Host and a Booking is requested for your Accommodation via the Site, Application or Services, you will be required to either pre approve, confirm or reject the Booking request within the Booking Request Period, otherwise the Booking request will automatically expire. When a Booking is requested via the Site, Application or Services, we will share with you (i) the first and last name of the Guest who has requested the Booking, (ii) a link to the Guest’s Prime Management and Rentals Account profile page, (iii) if the Guest and Host have both connected their Prime Management and Rentals accounts to SNS and have not turned off sharing of social connections, the names of any shared connections on such SNS, and (iv) an indication of whether or not the Guest has provided other information to Prime Management and Rentals, such as a verified email address, connection to SNSs, or a government ID. If you are unable to confirm or decide to reject a Booking request within the Booking Request Period, any amounts collected by Prime Management and Rentals (via Prime Management and Rentals Payments) for the requested Booking will be refunded to the applicable Guest. When you confirm a Booking requested by a Guest, Prime Management and Rentals will send you a Communication confirming such Booking, depending on the selections you make via the Site, Application and Services.

Prime Management and Rentals Payments will collect the Total Fees from Guests at the time of the Booking request or upon the Host’s confirmation and will initiate payment of the Accommodation Fees (less applicable fees and taxes) to the Host at the time and as further described in the Payments Terms.

Each Host agrees that Prime Management and Rentals may, in accordance with the cancellation policy selected by the Host and reflected in the relevant Posting, (i) permit the Guest to cancel the Booking and (ii) refund (via Prime Management and Rentals Payments) to the Guest that portion of the Accommodation Fees specified in the applicable cancellation policy.

  1. Bookings and Financial Terms for Guests

The Hosts, not Prime Management and Rentals, are solely responsible for honoring any confirmed Bookings and making available any Accommodations reserved through the Site, Application and Services. If you, as a Guest, choose to enter into a transaction with a Host for the Booking of an Accommodation, you agree and understand that you will be required to enter into an agreement with the Host and you agree to accept any terms, conditions, rules and restrictions associated with such Accommodation imposed by the Host.

You acknowledge and agree that you, and not Prime Management and Rentals, will be responsible for performing the obligations of any such agreements, that Prime Management and Rentals is not a party to such agreements, and that, with the exception of Prime Management and Rentals Payments’ obligations pursuant to the Payments Terms, Prime Management and Rentals (inclusive of all subsidiaries) disclaims all liability arising from or related to any such agreements.

The Total Fees payable will be displayed to a Guest before the Guest sends a Booking request to a Host. As noted above, the Host is required to either pre approve, confirm or reject the Booking request within the Booking Request Period; otherwise, the requested Booking will be automatically cancelled. Upon receipt of your Booking request, Prime Management and Rentals Payments may initiate a pre-authorization and/or charge a nominal amount to your Payment Method pursuant to the Payments Terms. If a requested Booking is cancelled (i.e. not confirmed by the applicable Host), any amounts collected by Prime Management and Rentals Payments will be refunded to such Guest, depending on the selections the Guest makes via the Site and Application, and any pre-authorization of such Guest’s Payment Method will be released, if applicable.

You as a Guest agree to pay the Total Fees for any Booking requested, and in most cases confirmed, in connection with your Prime Management and Rentals Account. Prime Management and Rentals Payments will collect the Total Fees pursuant to the Payments Terms.

Once your confirmed Booking transaction is complete you will receive a confirmation Communication summarizing your confirmed Booking.

  1. Service Fees and Other Fees

In consideration for the use of Prime Management and Rentals’ online marketplace and platform, Prime Management and Rentals charges Service Fees. Prime Management and Rentals Payments collects these Service Fees pursuant to the Payments Terms, and, where applicable, may also collect Taxes (such as VAT in Europe) in respect of the Host Fees and Guest Fees. Prime Management and Rentals Payments deducts the Host Fees from the Accommodation Fees before remitting the balance to the Host as described in the Payments Terms. Guest Fees are, as noted above, included in the Total Fees.

Applicable Guest Fees, as well as Taxes collected by Prime Management and Rentals, will be shown to Guests via the Site and Application at checkout, prior to their submission of a Booking request. And, Prime Management and Rentals will disclose applicable Host Fees to Hosts via the Site and Application. More information on Services Fees can be found at the Prime Management and Rentals Help Center.

  1. General Booking and Financial Terms

Cancellations and Refunds

If, as a Guest, you wish to cancel a confirmed Booking made via the Site, Application and Services, either prior to or after arriving at the Accommodation, the cancellation policy of the Host contained in the applicable Posting will apply to such cancellation. Our ability to refund the Accommodation Fees, Guest Fees and other amounts charged to you will depend upon the terms of the applicable cancellation policy. Details regarding refunds and cancellation policies are available via the Site and Application. The Guest Fee is non-refundable unless otherwise indicated in the cancellation policy selected by the Host. Prime Management and Rentals Payments will initiate any refunds due pursuant to the Payments Terms.

If a Host cancels a confirmed Booking made via the Site, Services, and Application, (i) Prime Management and Rentals Payments will refund the Total Fees for such Booking to the applicable Guest pursuant to the Payments Terms and (ii) the Guest will receive a Communication from Prime Management and Rentals containing alternative Postings and other related information. If the Guest requests a Booking from one of the alternative Postings and the Host associated with such alternative Posting confirms the Guest’s requested Booking, then the Guest agrees to pay Prime Management and Rentals the Total Fees relating to the confirmed Booking for the Accommodation in the alternative Posting, in accordance with these Terms. If a Host cancelled a confirmed Booking and you, as a Guest, have not received a Communication from Prime Management and Rentals, please contact Prime Management and Rentals.

If, as a Host, you cancel a confirmed Booking, you agree that Prime Management and Rentals may apply penalties or consequences to you or your Posting, including (i) publishing an automated review on your Posting indicating that a Booking was cancelled, (ii) keeping the calendar for your Posting unavailable or blocked for the dates of the cancelled Booking, or (iii) imposing a cancellation fee. You will be notified of the situations in which a cancellation fee applies before you decide to cancel.

In certain circumstances, Prime Management and Rentals may decide, in its sole discretion, that it is necessary or desirable to cancel a confirmed Booking made via the Site, Application and Services. This may be for reasons set forth in Prime Management and Rentals’ Extenuating Circumstances Policy or for any other reason. Prime Management and Rentals may also determine, in its sole discretion, to refund to the Guest part or all of the amounts charged to the Guest in accordance with the Guest Refund Policy or in connection with a cancellation under Prime Management and Rentals’ Extenuating Circumstances Policy. You agree that Prime Management and Rentals and the relevant Guest or Host will not have any liability for such cancellations or refunds.

Resolution Center

Members may use the Resolution Center to send or request money for refunds, services or damages related to their Bookings. You agree to pay all amounts sent through the Resolution Center in connection with your Prime Management and Rentals Account, and Prime Management and Rentals Payments will handle all such payments pursuant to the Payments Terms. When a Member agrees to provide services or amenities to another Member via the Resolution Center, both parties acknowledge and agree that they, and not Prime Management and Rentals, will be responsible for performing their respective obligations of any such agreements, that Prime Management and Rentals is not a party to such agreements, and that, with the exception of Prime Management and Rentals Payments’ obligations pursuant to the Payments Terms, Prime Management and Rentals (inclusive of all subsidiaries) disclaims all liability arising from or related to any such agreements and the services or amenities provided.

Rounding Off

Prime Management and Rentals may, in its sole discretion, round up or round down amounts that are payable from or to Guests or Hosts to the nearest whole functional base unit in which the currency is denominated (e.g. to the nearest dollar, euro or other supported currency); for example, Prime Management and Rentals will round up an amount of 102.00, and 101.00.

Some currencies are denominated in large numbers. In those cases, Prime Management and Rentals may determine the functional base unit in which those currencies are denominated to be 10, 100 or 1,000 of the currency; the corresponding examples for such currencies would be for Prime Management and Rentals to round up an amount of 1,045 up to 1,050 and 1,044 down to 1,040, or 35,450 up to 35,500 and 35,449 down to 35,400, or 837,500 up to 838,000 and 837,499 down to 837,000.

Donations

Some Hosts may pledge to donate a portion of the funds they receive from confirmed Bookings made via the Site, Application and Services to a particular cause or charity. We do not take any responsibility or liability for whether the Host does in fact make the donation he or she pledged to make. In such cases, the Host in question is responsible for his or her own compliance with all laws and regulations applicable to such pledges and/or fund-raising.

Booking Modifications

You as a Guest or Host are responsible for any modifications to a Booking that you direct Prime Management and Rentals Customer Service to make (“Booking Modifications“), and you agree to pay any Accommodation Fees, Guest Fees, Hosts Fees, Services Fees, and/or Taxes associated with such Booking Modifications.

  1. Taxes

Tax regulations may require us to collect appropriate tax information from our Hosts, or to withhold taxes from payouts to Hosts, or both. For instance, IRS regulations stipulate that we must collect an IRS Form W–9 from certain US Hosts, and an appropriate IRS Form W–8 (e.g. Form W–8BEN) from non-US hosts with at least one Posting in the US. You as a Host are solely responsible for keeping the information in your tax forms current, complete and accurate. If you as a Host fail to provide us with documentation that we determine to be sufficient to alleviate our obligation (if any) to withhold taxes from payments to you (e.g. where you are a US Host and you fail to provide us with a completed IRS Form W–9), we reserve the right in our sole discretion to freeze all payouts to you until resolution, to withhold such amounts as required by law, or to do both.

You as a Host understand and agree that you are solely responsible for determining (i) your applicable Tax reporting requirements, and (ii) the Taxes that should be included, and for including Taxes to be collected or obligations relating to applicable Taxes in Postings. You are also solely responsible for remitting to the relevant authority any Taxes included or received by you. Prime Management and Rentals cannot and does not offer Tax-related advice to any Members.

Where applicable, or based upon request from a Host, Prime Management and Rentals may issue a valid VAT invoice to such Host.

You understand and acknowledge that appropriate governmental agencies, departments or authorities (the “Tax Authority“) where your Accommodation is located may require Taxes to be collected from Guests or Hosts on the amount paid for the right to use and/or occupancy of accommodations, and to be remitted to the respective Tax Authority. The laws in jurisdictions may vary, but these taxes may be required to be collected and remitted as a percentage of the Accommodation Fees set by Hosts, a set amount per day, or other variations, and are sometimes called “occupancy taxes,” “hotel taxes,” “lodging taxes,” “transient taxes,” “sales and use taxes,” “value added taxes,” “room taxes” or “tourist taxes” (hereafter, “Occupancy Taxes“).

  1. Occupancy Tax Collection and Remittance

In certain jurisdictions, Prime Management and Rentals may decide in its sole discretion to facilitate collection and remittance of Occupancy Taxes from or on behalf of Guests or Hosts, in accordance with your directions in these Terms (“Collection and Remittance”) if such tax jurisdiction asserts Prime Management and Rentals or Hosts have a tax collection and remittance obligation. In any jurisdiction in which we decide to facilitate direct Collection and Remittance, whether you are a Guest or Host, in lieu of the Host collecting Occupancy taxes from Guests and remitting to the Tax Authority, you hereby instruct and authorize Prime Management and Rentals (via Prime Management and Rentals Payments) to collect Occupancy Taxes from Guests on the Host’s behalf at the time Accommodation Fees are collected, and to remit such Occupancy Taxes to the Tax Authority. When Prime Management and Rentals facilitates Collection and Remittance of Occupancy Taxes in a jurisdiction for the first time, Prime Management and Rentals will provide notice to existing Hosts with Postings for Accommodations in such jurisdictions. When a new Posting is created in a jurisdiction where Prime Management and Rentals facilitates Collection and Remittance of Occupancy Taxes, the Host will be notified in the Posting creation flow.

The amount of Occupancy Taxes, if any, collected and remitted by Prime Management and Rentals will be visible to and separately stated to both Guests and Hosts on their respective transaction documents. Where Prime Management and Rentals is directly facilitating Collection and Remittance, Guests and Hosts agree that Hosts are not permitted to attempt collection, or collect any Occupancy Taxes being collected by Prime Management and Rentals relating to their Accommodations on Prime Management and Rentals in that such jurisdiction. You expressly agree to release, defend, indemnify, and hold Prime Management and Rentals and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, debts, obligations, and expenses, including, without limitation, reasonable legal and/or accounting fees, arising out of or in any way related to Occupancy Taxes, including, without limitation, the applicability of, calculation, collection or remittance of Occupancy Taxes in any amount or at all as to your transactions or Accommodations. For any jurisdiction in which we facilitate Collection and Remittance, Hosts and Guests expressly grant us permission, without further notice, to store, transfer and disclose data and other information relating to them or to their transactions, Bookings, Accommodations and Occupancy Taxes, including, but not limited to, personally identifiable information such as Host or Guest’s name, Posting addresses, transaction dates and amounts, tax identification number(s), the amount of taxes collected from Guests or allegedly due, contact information and similar information, to the relevant Tax Authority.

  1. Opt-in to Host Remittance of Taxes

In other jurisdictions, Prime Management and Rentals may decide in its sole discretion to facilitate Occupancy Tax collection on behalf of Hosts and Guests in accordance with a Host’s direction to opt in to a specific Occupancy Tax line item in the Booking process, in which the Host directs that Occupancy Taxes from Guests be sent directly to the Host so that the Host will remit such taxes directly to Tax Authority (“Opt-in for Host Remittance“). In any jurisdiction in which we decide to facilitate Collection by Opt-in for Host Remittance, whether you are a Guest or Host, you hereby instruct and authorize Prime Management and Rentals (via Prime Management and Rentals Payments) to send Occupancy Taxes received from Guests at the time Accommodation Fees are collected to the Host who is obligated to send such taxes to the Tax Authority directly. If Prime Management and Rentals offers and a Host selects Opt-in for Host Remittance in any jurisdiction, Hosts and Guests remain solely responsible and liable for the payment and remittance of any and all taxes that may apply to Accommodations; you agree and understand that Prime Management and Rentals is not responsible for, and will not send any such Occupancy Taxes to the Tax Authority under Opt-in to Host Remittance of Taxes. You hereby agree that through third party payment processors, Prime Management and Rentals is merely processing Your election and direction to have Occupancy Taxes from Guests sent directly to the Host for remittance by the Host to the Tax Authority, and that You will remit all amounts collected from Guests as Occupancy Taxes to such Tax Authority. You expressly agree to release, defend, indemnify, and hold Prime Management and Rentals and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, debts, obligations, and expenses, including, without limitation, reasonable legal and/or accounting fees, arising out of or in any way related to Occupancy Taxes, including, without limitation, the applicability of, calculation of, collection of Occupancy Taxes in any amount or at all as to your transactions or Accommodations. For any jurisdiction in which we facilitate Opt-in for Host Remittance, Hosts and Guests expressly grant us permission, without further notice, to store, transfer and disclose data and other information relating to them or to their transactions, Bookings, Accommodations and Occupancy Taxes, including, but not limited to, personally identifiable information such as Host or Guest’s name, Posting addresses, transaction dates and amounts, tax identification number(s), the amount of taxes received by Hosts from Guests, or allegedly due, contact information and similar information, to the relevant Tax Authority.

  1. Miscellaneous Occupancy Tax Provisions

Whether you are a Guest or Host, you agree that any claim or cause of action relating to Prime Management and Rentals’ facilitation of Opt-in for Host Remittance or Collection and Remittance of Occupancy Taxes shall not extend to any supplier or vendor that may be used by Prime Management and Rentals in connection with facilitation of Opt-in Remittance or Collection and Remittance of Occupancy Taxes, if any. Guests and Hosts agree that we may seek additional amounts from You in the event that the Taxes collected and/or remitted are insufficient to fully discharge your obligations to the Tax Authority, and agree that your sole remedy for Occupancy Taxes collected is a refund of Occupancy Taxes collected by Prime Management and Rentals from the applicable Tax Authority in accordance with applicable procedures set by that Tax Authority.

In any jurisdiction in which we have not provided notice of, or are not facilitating (or are no longer facilitating) the collection or remittance of Occupancy Taxes by Collection and Remittance, Opt-in for Host Remittance or any other means or method, in your jurisdiction, Hosts and Guests remain solely responsible and liable for the collection and/or remittance of any and all Occupancy Taxes that may apply to Accommodations.

Hosts and Guests acknowledge and agree that in some jurisdictions, Prime Management and Rentals may decide not to facilitate collection or remittance of Occupancy Taxes or may not be able to facilitate the collection and/or remittance of Occupancy Taxes, and nothing contained in these Terms of Service is a representation or guarantee that Prime Management and Rentals will facilitate collection and/or remittance of Occupancy Tax anywhere at all, including in any specific jurisdiction, or that Prime Management and Rentals will continue to facilitate any collection or remittance of Occupancy Tax in any specific jurisdiction in which it may have been offered. Prime Management and Rentals reserves the right, in its sole determination, to cease any facilitation of any collection and remittance of Occupancy Tax (regardless of method used or to be used in the future) for any reason or no reason at all, provided that it will give Hosts reasonable notice in any jurisdiction in which Prime Management and Rentals determines to cease any such facilitation.

  1. Currency Conversion

Prime Management and Rentals’ online platform facilitates Bookings between Guests and Hosts who may pay in a currency different from their destination currency, which may require currency conversions to accommodate these differing currency preferences. Although the Prime Management and Rentals platform allows users to view the price of Postings in a number of currencies, the currencies available for users to make and receive payments may be limited, and may not include the default currency in any given geographic location.

Details regarding currency conversion, including any associated fees, are detailed in the Payments Terms.

  1. Damage to Accommodations and Security Deposits

As a Guest, you are responsible for leaving the Accommodation (including any personal or other property located at an Accommodation) in the condition it was in when you arrived. You acknowledge and agree that, as a Guest, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals whom you invite to, or otherwise provide access to, the Accommodation. In the event that a Host claims otherwise and provides evidence of damage (“Damage Claim“), including but not limited to photographs, you agree to pay the cost of replacing the damaged items with equivalent items.

Hosts may choose to include security deposits in their Postings (“Security Deposits“). Each Posting will describe whether a Security Deposit is required for the applicable Accommodation. Prime Management and Rentals will use commercially reasonable efforts to address Hosts’ requests and claims related to Security Deposits, but Prime Management and Rentals is not responsible for administering or accepting any Damage Claims by Hosts related to Security Deposits, and disclaims any and all liability in this regard.

If a Host has a Damage Claim for a confirmed Booking, the Host can seek payment from the Guest through the Resolution Center. The Host may escalate the Damage Claim to Prime Management and Rentals if the Host and Guest are unable to resolve a Damage Claim through the Resolution Center, or immediately in certain circumstances. If a Host escalates a Damage Claim to Prime Management and Rentals, you as a Guest will be notified of the Damage Claim and given an opportunity to respond. If you as a Guest agree to pay the Host in connection with a Damage Claim, or if Prime Management and Rentals determines, in its sole discretion, that you are responsible for damaging an Accommodation or any personal or other property located at an Accommodation, Prime Management and Rentals (via Prime Management and Rentals Payments) will collect any such costs from you and/or against the Security Deposit in accordance with the Payments Terms. Prime Management and Rentals also reserves the right to otherwise collect payment from you and pursue any avenues available to Prime Management and Rentals in this regard in situations in which you have been determined, in Prime Management and Rentals’ sole discretion, to have damaged any Accommodation or any personal or other property located at an Accommodation.

Both Guests and Hosts agree to cooperate with and assist Prime Management and Rentals in good faith, and to provide Prime Management and Rentals with such information and take such actions as may be reasonably requested by Prime Management and Rentals, in connection with any Damage Claims or other complaints or claims made by Members relating to Accommodations or any personal or other property located at an Accommodation (including, without limitation, payment requests made under the Prime Management and Rentals Host Guarantee) or with respect to any investigation undertaken by Prime Management and Rentals or a representative of Prime Management and Rentals regarding use or abuse of the Site, Application or the Services. If you are a Guest, upon Prime Management and Rentals’ reasonable request, and to the extent you are reasonably able to do so, you agree to participate in mediation or similar resolution process with a Host, at no cost to you, which process will be conducted by Prime Management and Rentals or a third party selected by Prime Management and Rentals or its insurer, with respect to losses for which the Host is requesting payment from Prime Management and Rentals under the Prime Management and Rentals Host Guarantee.

If you are a Guest, you understand and agree that Prime Management and Rentals may make a claim under your homeowner’s, renter’s or other insurance policy related to any damage or loss that you may have caused or been responsible for or to an Accommodation or any personal or other property located at an Accommodation (including without limitation amounts paid by Prime Management and Rentals under the Prime Management and Rentals Host Guarantee). You agree to cooperate with and assist Prime Management and Rentals in good faith, and to provide Prime Management and Rentals with such information as may be reasonably requested by Prime Management and Rentals, in order to make a claim under your homeowner’s, renter’s or other insurance policy, including, but not limited to, executing documents and taking such further acts as Prime Management and Rentals may reasonably request to assist Prime Management and Rentals in accomplishing the foregoing.

Security Deposits, if required by a Host, may be applied to any fees due from a Guest overstaying at a Posting without the Host’s consent.

  1. Overstaying without the Host’s Consent

Guests agree that a confirmed Booking is merely a license granted by the Host to the Guest to enter and use the Posting for the limited duration of the confirmed Booking and in accordance with the Guest’s agreement with the Host. Guests further agree to leave the Accommodation no later than the checkout time that the Host specifies in the Posting or such other time as mutually agreed upon between the Host and Guest. If a Guest stays past the agreed upon checkout time without the Host’s consent, they no longer have a license to stay in the Posting and the Host is entitled to make the Guest leave. In addition, Guests agree that the Host can charge the Guest, for each 24 hour period that the Guest stays over the agreed period without the Host’s consent, an additional nightly fee of two times the average nightly Accommodation Fee originally paid by the Guest to cover the inconvenience suffered by the Host, plus all applicable Service Fees, Taxes, and any legal expenses incurred by the Host to make the Guest leave (collectively, “Additional Sums“). Prime Management and Rentals Payments will collect Additional Sums from Guests pursuant to the Payments Terms.

  1. User Conduct

You understand and agree that you are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the Site, Application, Services and Collective Content. In connection with your use of the Site, Application, Services and Collective Content, you may not and you agree that you will not:

  • violate any local, state, provincial, national, or other law or regulation, or any order of a court, including, without limitation, zoning restrictions and Tax regulations;

  • use manual or automated software, devices, scripts, robots, backdoors or other means or processes to access, “scrape,” “crawl” or “spider” any web pages or other services contained in the Site, Application, Services or Collective Content;

  • access or use our Site, Application, Services or the Prime Management and Rentals API to use, expose, or allow to be used or exposed, any Prime Management and Rentals Content: (i) that is not publicly displayed by Prime Management and Rentals in its search results pages or posting pages before a Booking is confirmed; (ii) in any way that is inconsistent with the Prime Management and Rentals Privacy Policy or Terms of Service; or (iii) in any way that otherwise violates the privacy rights or any other rights of Prime Management and Rentals’ users or any other third party;

  • use the Site, Application, Services or Collective Content for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies Prime Management and Rentals endorsement, partnership or otherwise misleads others as to your affiliation with Prime Management and Rentals;

  • dilute, tarnish or otherwise harm the Prime Management and Rentals brand in any way, including through unauthorized use of Collective Content, registering and/or using Prime Management and Rentals or derivative terms in domain names, trade names, trademarks or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to Prime Management and Rentals domains, trademarks, taglines, promotional campaigns or Collective Content

  • copy, store or otherwise access or use any information contained on the Site, Application, Services or Collective Content for purposes not expressly permitted by these Terms;

  • infringe the rights of Prime Management and Rentals or the rights of any other person or entity, including without limitation, their intellectual property, privacy, publicity or contractual right

  • interfere with or damage our Site, Application or Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, backdoors, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology;

  • use our Site, Application or Services to transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information or credit, debit, calling card or account numbers;

  • use our Site, Application, Services or Collective Content in connection with the distribution of unsolicited commercial email (“spam”) or advertisements unrelated to lodging in a private residence;

  • “stalk” or harass any other user of our Site, Application, Services or Collective Content, or collect or store any personally identifiable information about any other user other than for purposes of transacting as an Prime Management and Rentals Guest or Host;

  • offer, as a Host, any Accommodation that you do not yourself own or have permission to Book as a residential or other property (without limiting the foregoing, you will not post Accommodations as a Host if you are serving in the capacity of an agent for a third party);

  • offer, as a Host, any Accommodation that may not be Booked pursuant to the terms and conditions of an agreement with a third party;

  • register for more than one Prime Management and Rentals Account or register for an Prime Management and Rentals Account on behalf of an individual other than yourself;

  • unless Prime Management and Rentals explicitly permits otherwise, request or book a stay at any Accommodation if you will not actually be staying at the Accommodation yourself;

  • contact another Member for any purpose other than asking a question related to a Booking, Accommodation, Posting, or the Member’s use of the Site, Application and Services;

  • recruit or otherwise solicit any Host or other Member to join third-party services or websites that are competitive to Prime Management and Rentals, without Prime Management and Rentals’ prior written approval;

  • recruit or otherwise solicit any Member to join third-party services, applications or websites, without our prior written approval;

  • impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity;

  • use automated scripts to collect information from or otherwise interact with the Site, Application, Services or Collective Content;

  • use the Site, Application, Services or Collective Content to find a Host or Guest and then complete a Booking of an Accommodation independent of the Site, Application or Services, in order to circumvent the obligation to pay any Service Fees related to Prime Management and Rentals’ provision of the Services or for any other reasons;

  • as a Host, submit any Posting with false or misleading information, including price information, or submit any Posting with a price that you do not intend to honor;

  • violate these Terms or Prime Management and Rentals’ then-current Policies and Community Guidelines or Standards;

  • engage in disruptive, circumventive, abusive or harassing behavior in any area or aspect of our Platform, Application, or Services;

  • post, upload, publish, submit or transmit any Content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any other person; or (vii) promotes illegal or harmful activities or substances;

  • systematically retrieve data or other content from our Site, Application or Services to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory or the like, whether by manual methods, through the use of bots, crawlers, or spiders, or otherwise;

  • use, display, mirror or frame the Site, Application, Services or Collective Content, or any individual element within the Site, Application, Services or Collective Content, Prime Management and Rentals’ name, any Prime Management and Rentals trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page in the Site, Application or Services, without Prime Management and Rentals’ express written consent;

  • access, tamper with, or use nonpublic areas of the Site, Application or Services, Prime Management and Rentals’ computer systems, or the technical delivery systems of Prime Management and Rentals’ providers;

  • attempt to probe, scan, or test the vulnerability of any Prime Management and Rentals system or network or breach any security or authentication measures;

  • avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Prime Management and Rentals or any of Prime Management and Rentals’ providers or any other third party (including another user) to protect the Site, Services, Application or Collective Content;

  • forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Site, Services, Application or Collective Content to send altered, deceptive or false source-identifying information;

  • attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Site, Services, Application or Collective Content;

  • advocate, encourage, or assist any third party in doing any of the foregoing; or

  • accept or make a payment for Accommodation Fees outside Prime Management and Rentals Payments. If you do so, you acknowledge and agree that you: (i) would be in breach of these Terms; (ii) accept all risks and responsibility for such payment, and (iii) hold Prime Management and Rentals harmless from any liability for such payment.

Prime Management and Rentals has the right to investigate and prosecute violations of any of the above to the fullest extent of the law. In addition, and as set in these Terms, Prime Management and Rentals may take a range of actions against you, including but not limited to removing or disabling access to any or all of your Member Content or deactivating or canceling your Posting(s) or Prime Management and Rentals Account, for a violation of this Section or these Terms.

Prime Management and Rentals may access, preserve and disclose any of your information if we are required to do so by law, or if we believe in good faith that it is reasonably necessary to (i) respond to claims asserted against Prime Management and Rentals or to comply with legal process (for example, subpoenas or warrants), (ii) enforce or administer our agreements with users, such as these Terms and the Prime Management and Rentals Host Guarantee, (iii) for fraud prevention, risk assessment, investigation, customer support, product development and debugging purposes, or (iv) protect the rights, property or safety of Prime Management and Rentals, its users, or members of the public. You acknowledge that Prime Management and Rentals has no obligation to monitor your access to or use of the Site, Application, Services or Collective Content or to review, remove, disable access to or edit any Member Content, but has the right to do so for the purpose of operating and improving the Site, Application and Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with these Terms, to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body, to respond to content that it determines is otherwise objectionable or as set forth in these Terms. Prime Management and Rentals reserves the right, at any time and without prior notice, to remove or disable access to any Collective Content that Prime Management and Rentals, at its sole discretion, considers to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Site, Application or Services.

Reporting Misconduct

If you stay with or host anyone who you feel is acting or has acted inappropriately, including but not limited to anyone who (i) engages in offensive, violent or sexually inappropriate behavior, (ii) you suspect of stealing from you, or (iii) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and then to Prime Management and Rentals by contacting us with your police station and report number; provided that your report will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you.

  1. Privacy

You agree that Prime Management and Rentals’ Privacy Policy (as may be updated from time to time) governs Prime Management and Rentals’ collection and use of your personal information.

  1. Intellectual Property Ownership and Rights Notices

The Site, Application, Services, and Collective Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You acknowledge and agree that the Site, Application, Services and Collective Content, including all associated intellectual property rights, are the exclusive property of Prime Management and Rentals and its licensors. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Site, Application, Services, or Collective Content. All trademarks, service marks, logos, trade names, and any other proprietary designations of Prime Management and Rentals used on or in connection with the Site, Application, Services, and Prime Management and Rentals Content are trademarks or registered trademarks of Prime Management and Rentals in the US and abroad. Trademarks, service marks, logos, trade names and any other proprietary designations of third parties used on or in connection with the Site, Application, Services, and Prime Management and Rentals Content are used for identification purposes only and may be the property of their respective owners. As a Host, Guest, or Member, you understand and agree that you are bound by the additional Terms, Guidelines and Policies that apply to your use of the Site, Application, Services and Collective Content, including Prime Management and Rentals’ Trademark & Branding Guidelines (as may be updated from time to time).

  1. Additional Terms

Our Site, Application and Services have different products, features and offerings, so sometimes additional terms or product requirements may apply to your use of those products, features or offerings. For example, additional terms apply if you refer new users to Prime Management and Rentals (“Referral Program“) or participate in our Home Safety program. If additional terms are available for the relevant product or Services you use, those additional terms become part of these Terms.

  1. Application License

Subject to your compliance with these Terms, Prime Management and Rentals grants you a limited non-exclusive, non-transferable license to download and install a copy of the Application on each mobile device or computer that you own or control and run such copy of the Application solely for your own personal use. Furthermore, with respect to any Apple App Store Sourced Application (defined below), you will only use the App Store Sourced Application (i) on an Apple-branded product that runs the iOS (Apple’s proprietary operating system) and (ii) as permitted by the “Usage Rules” set forth in the Apple App Store Terms of Service. Prime Management and Rentals reserves all rights in the Application not expressly granted to you by these Terms.

  1. Prime Management and Rentals Content and Member Content License

Subject to your compliance with these Terms and Prime Management and Rentals’ Trademark & Branding Guidelines, Prime Management and Rentals grants you a limited, non-exclusive, non-transferable license, to (i) access and view any Prime Management and Rentals Content solely for your personal and noncommercial purposes and (ii) access and view any Member Content to which you are permitted access, solely for your personal and noncommercial purposes. You have no right to sublicense the license rights granted in this section.

You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Site, Application, Services, or Collective Content, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Prime Management and Rentals or its licensors, except for the licenses and rights expressly granted in these Terms.

  1. Member Content

We may, in our sole discretion, permit you to post, upload, publish, submit or transmit Member Content. By making available any Member Content on or through the Site, Application, Services, or through Prime Management and Rentals promotional campaigns, you hereby grant to Prime Management and Rentals a worldwide, irrevocable, perpetual (or for the term of the protection), non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, translate, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Member Content on, through, by means of or to promote or market the Site, Application and Services. Prime Management and Rentals does not claim any ownership rights in any such Member Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such Member Content.

You acknowledge and agree that you are solely responsible for all Member Content that you make available through the Site, Application, Services or through Prime Management and Rentals promotional campaigns. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Member Content that you make available through the Site, Application, Services or through Prime Management and Rentals promotional campaigns or you have all rights, licenses, consents and releases that are necessary to grant to Prime Management and Rentals the rights in such Member Content, as contemplated under these Terms; and (ii) neither the Member Content nor your posting, uploading, publication, submission or transmittal of the Member Content or Prime Management and Rentals’ use of the Member Content (or any portion thereof) on, through or by means of the Site, Application, the Services or Prime Management and Rentals promotional campaigns will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

  1. Links

The Site, Application and Services may contain links to third-party websites or resources. You acknowledge and agree that Prime Management and Rentals is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by Prime Management and Rentals of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the Content, products or services on or available from such websites or resources.

Some portions of the Prime Management and Rentals platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to Google’s terms of use.

  1. Feedback

We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Site, Application and Services (“Feedback“). You may submit Feedback by emailing us, through the Contact” section of the Site and Application, or by other means of communication. You acknowledge and agree that all Feedback you give us will be the sole and exclusive property of Prime Management and Rentals and you hereby irrevocably assign to Prime Management and Rentals and agree to irrevocably assign to Prime Management and Rentals all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual property rights therein, and waive any moral rights you may have in such Feedback. At Prime Management and Rentals’ request and expense, you will execute documents and take such further acts as Prime Management and Rentals may reasonably request to assist Prime Management and Rentals to acquire, perfect, and maintain its intellectual property rights and other legal protections for the Feedback.

  1. Copyright Policy

Prime Management and Rentals respects copyright law and expects its users to do the same. It is Prime Management and Rentals’ policy to terminate in appropriate circumstances the Prime Management and Rentals Accounts of Members or other account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders. Please see Prime Management and Rentals’ Copyright Policy for further information.

  1. Term and Termination, Suspension and Other Measures

  1. Term

These Terms shall be effective for a 30-day term, at the end of which it will automatically and continuously renew for subsequent 30-day terms until such time when you or Prime Management and Rentals terminate these Terms as described below.

  1. Termination for convenience

You may terminate these Terms at any time via the “Cancel Account” feature on the Site or by sending us an email. If you cancel your Prime Management and Rentals Account as a Host, any confirmed Bookings will be automatically cancelled and your Guests will receive a full refund. If you cancel your Prime Management and Rentals Account as a Guest, any confirmed Booking will be automatically cancelled and any refund will depend upon the terms of the applicable cancellation policy.

Without limiting our rights specified below, Prime Management and Rentals may terminate these Terms for convenience at any time by giving you 30 days’ notice via email to your registered email address.

  1. Termination for breach, suspension and other measures

Prime Management and Rentals may immediately, without notice terminate these Terms if (i) you have materially breached these Terms or our Policies, including but not limited to any breach of your warranties outlined in these Terms or breach of the “User Conduct” provisions in these Terms, (ii) you have provided inaccurate, fraudulent, outdated or incomplete information during the Prime Management and Rentals Account registration, or Posting process or thereafter, (iii) you have violated applicable laws, regulations or third party rights, or (iv) Prime Management and Rentals believes in good faith that such action is reasonably necessary to protect the safety or property of other Members, Prime Management and Rentals or third parties, for fraud prevention, risk assessment, security or investigation purposes.

In addition Prime Management and Rentals may deactivate or delay Postings, reviews, or other Member Content, cancel any pending or confirmed Bookings, limit your use of or access to your Prime Management and Rentals Account and the Site, Application or Services, temporarily or permanently revoke any special status associated with your Prime Management and Rentals Account, or temporarily or permanently suspend your Prime Management and Rentals Account if (i) you have breached these Terms or our Policies, including material and nonmaterial breaches and receiving poor ratings from Hosts or Guests, or (ii) Prime Management and Rentals believes in good faith that such action is reasonably necessary to protect the safety or property of Members, Prime Management and Rentals or third parties, for fraud prevention, risk assessment, security or investigation purposes.

If we take any of the measures described in this Section 24.C, we may (i) communicate to your Guests or Hosts that a pending or confirmed Booking has been cancelled, (ii) refund your Guests in full for any and all confirmed Bookings, irrespective of preexisting cancellation policies, (iii) support your Guests, on an exceptional basis, in finding potential alternative Accommodations, and (iv) you will not be entitled to any compensation for confirmed Bookings that were cancelled.

In case of non-material breaches and where appropriate, you will be given notice of any measure by Prime Management and Rentals and an opportunity to resolve the issue to Prime Management and Rentals’ reasonable satisfaction.

  1. Consequences

If you or we terminate this Agreement, we do not have an obligation to delete or return to you any of your Member Content, including but not limited to any reviews or Feedback. When this Agreement has been terminated, you are not entitled to a restoration of your Prime Management and Rentals Account or any of your Member Content. If your access to or use of the Site, Application and Services has been limited or your Prime Management and Rentals Account has been suspended or this Agreement has been terminated by us, you may not register a new Prime Management and Rentals Account or attempt to access and use the Site, Application and Services through other Prime Management and Rentals Accounts.

  1. Survival

If you or we terminate this Agreement, the clauses of these Terms that reasonably should survive termination of the Agreement will remain in effect.

  1. Disclaimers

IF YOU CHOOSE TO USE THE SITE, APPLICATION, SERVICES OR COLLECTIVE CONTENT OR PARTICIPATE IN THE REFERRAL PROGRAM, YOU DO SO AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT PRIME MANAGEMENT AND RENTALS DOES NOT HAVE AN OBLIGATION TO CONDUCT BACKGROUND OR REGISTERED SEX OFFENDER CHECKS ON ANY MEMBER, INCLUDING, BUT NOT LIMITED TO, GUESTS AND HOSTS. BUT MAY CONDUCT SUCH BACKGROUND OR REGISTERED SEX OFFENDER CHECKS, IN OUR SOLE DISCRETION, TO THE EXTENT PERMITTED BY APPLICABLE LAWS AND IF WE HAVE SUFFICIENT INFORMATION TO IDENTIFY A MEMBER. IF WE CHOOSE TO CONDUCT SUCH CHECKS, TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, THAT SUCH CHECKS WILL IDENTIFY PRIOR MISCONDUCT BY A USER OR GUARANTEE THAT A USER WILL NOT ENGAGE IN MISCONDUCT IN THE FUTURE.

THE SITE, APPLICATION, SERVICES, COLLECTIVE CONTENT AND REFERRAL PROGRAM ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, PRIME MANAGEMENT AND RENTALS EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. PRIME MANAGEMENT AND RENTALS MAKES NO WARRANTY THAT THE SITE, APPLICATION, SERVICES, COLLECTIVE CONTENT, INCLUDING, BUT NOT LIMITED TO, THE POSTINGS OR ANY ACCOMMODATIONS, OR THE REFERRAL PROGRAM WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. PRIME MANAGEMENT AND RENTALS MAKES NO WARRANTY REGARDING THE QUALITY OF ANY POSTINGS, ACCOMMODATIONS, HOSTS, GUESTS, YOUR ACCRUAL OF PRIME MANAGEMENT AND RENTALS TRAVEL CREDITS, THE SERVICES OR COLLECTIVE CONTENT OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY COLLECTIVE CONTENT OBTAINED THROUGH THE SITE, APPLICATION, SERVICES OR REFERRAL PROGRAM.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM PRIME MANAGEMENT AND RENTALS OR THROUGH THE SITE, APPLICATION, SERVICES OR COLLECTIVE CONTENT, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SITE, APPLICATION OR SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APPLICATION OR SERVICES, INCLUDING, BUT NOT LIMITED TO, ANY HOSTS OR GUESTS. YOU UNDERSTAND THAT PRIME MANAGEMENT AND RENTALS DOES NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF USERS OF THE SITE, APPLICATION OR SERVICES OR TO REVIEW OR VISIT ANY ACCOMMODATIONS. PRIME MANAGEMENT AND RENTALS MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE SITE, APPLICATION OR SERVICES OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OF THE SITE, APPLICATION OR SERVICES. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SITE, APPLICATION OR SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APPLICATION OR SERVICES, INCLUDING, BUT NOT LIMITED TO, GUESTS AND HOSTS, PARTICULARLY IF YOU DECIDE TO MEET OFFLINE OR IN PERSON REGARDLESS OF WHETHER SUCH MEETINGS ARE ORGANIZED BY PRIME MANAGEMENT AND RENTALS. PRIME MANAGEMENT AND RENTALS EXPLICITLY DISCLAIMS ALL LIABILITY FOR ANY ACT OR OMISSION OF ANY GUEST OR OTHER THIRD PARTY.

  1. Limitation of Liability

YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SITE, APPLICATION, SERVICES AND COLLECTIVE CONTENT, YOUR POSTING OR BOOKING OF ANY ACCOMMODATIONS VIA THE SITE, APPLICATION AND SERVICES, YOUR PARTICIPATION IN THE REFERRAL PROGRAM, AND ANY CONTACT YOU HAVE WITH OTHER USERS OF PRIME MANAGEMENT AND RENTALS WHETHER IN PERSON OR ONLINE REMAINS WITH YOU. NEITHER PRIME MANAGEMENT AND RENTALS NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITE, APPLICATION, SERVICES, COLLECTIVE CONTENT OR THE REFERRAL PROGRAM WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, FROM THE USE OF OR INABILITY TO USE THE SITE, APPLICATION, SERVICES OR COLLECTIVE CONTENT, FROM ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE SITE, APPLICATION, OR SERVICES OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APPLICATION, SERVICES, OR YOUR PARTICIPATION IN THE REFERRAL PROGRAM OR FROM YOUR POSTING OR BOOKING OF ANY ACCOMMODATION VIA THE SITE, APPLICATION AND SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT PRIME MANAGEMENT AND RENTALS HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

EXCEPT FOR OUR OBLIGATIONS TO PAY AMOUNTS TO APPLICABLE HOSTS PURSUANT TO THESE TERMS OR AN APPROVED PAYMENT REQUEST UNDER THE PRIME MANAGEMENT AND RENTALS HOST GUARANTEE, IN NO EVENT WILL PRIME MANAGEMENT AND RENTALS’ AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND YOUR USE OF THE SITE, APPLICATION AND SERVICES INCLUDING, BUT NOT LIMITED TO, FROM YOUR POSTING OR BOOKING OF ANY ACCOMMODATION VIA THE SITE, APPLICATION AND SERVICES, OR FROM THE USE OF OR INABILITY TO USE THE SITE, APPLICATION, SERVICES, OR COLLECTIVE CONTENT OR YOUR PARTICIPATION IN THE REFERRAL PROGRAM AND IN CONNECTION WITH ANY ACCOMMODATION OR INTERACTIONS WITH ANY OTHER MEMBERS, EXCEED THE AMOUNTS YOU HAVE PAID OR OWE FOR BOOKINGS VIA THE SITE, APPLICATION AND SERVICES AS A GUEST IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR IF YOU ARE A HOST, THE AMOUNTS PAID BY PRIME MANAGEMENT AND RENTALS TO YOU IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED U.S. DOLLARS (US$100), IF NO SUCH PAYMENTS HAVE BEEN MADE, AS APPLICABLE. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN PRIME MANAGEMENT AND RENTALS AND YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

  1. Indemnification

You agree to release, defend, indemnify, and hold Prime Management and Rentals and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (a) your access to or use of the Site, Application, Services, or Collective Content or your violation of these Terms; (b) your Member Content; (c) your (i) interaction with any Member, (ii) Booking of an Accommodation, or (iii) creation of a Posting; (d) the use, condition or Booking of an Accommodation by you, including but not limited to any injuries, losses, or damages (compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of a Booking or use of an Accommodation; and (e) your participation in the Referral Program or your accrual of any Prime Management and Rentals Travel Credits.

  1. Export Control and Restricted Countries

You may not use, export, re-export, import, or transfer the Application except as authorized by United States law, the laws of the jurisdiction in which you obtained the Application, and any other applicable laws. In particular, but without limitation, the Application may not be exported or re-exported: (a) into any United States embargoed countries; or (b) to anyone on the U.S. Treasury Department’s post of Specially Designated Nationals or the U.S. Department of Commerce’s Denied Persons Post or Entity Post. By using the Site, Application and Services, you represent and warrant that (i) neither you nor your posted Accommodation is located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country and (ii) you are not posted on any U.S. Government post of prohibited or restricted parties. You also will not use the Site, Application and Services for any purpose prohibited by U.S. law, including the development, design, manufacture or production of missiles, or nuclear, chemical or biological weapons. Prime Management and Rentals does not permit Postings associated with certain countries due to U.S. embargo restrictions. In addition to complying with the above, you must also comply with any relevant export control laws in your local jurisdiction.

  1. Accessing and Downloading the Application from iTunes

The following applies to any Application accessed through or downloaded from the Apple App Store (“App Store Sourced Application“):

    • You acknowledge and agree that (i) these Terms are concluded between you and Prime Management and Rentals only, and not Apple, and (ii) Prime Management and Rentals, not Apple, is solely responsible for the App Store Sourced Application and content thereof. Your use of the App Store Sourced Application must comply with the App Store Terms of Services.

    • You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App Store Sourced Application.

    • In the event of any failure of the App Store Sourced Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App Store Sourced Application to you and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App Store Sourced Application. As between Prime Management and Rentals and Apple, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Prime Management and Rentals.

    • You and Prime Management and Rentals acknowledge that, as between Prime Management and Rentals and Apple, Apple is not responsible for addressing any claims you have or any claims of any third party relating to the App Store Sourced Application or your possession and use of the App Store Sourced Application, including, but not limited to: (i) product liability claims; (ii) any claim that the App Store Sourced Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

    • You and Prime Management and Rentals acknowledge that, in the event of any third-party claim that the App Store Sourced Application or your possession and use of that App Store Sourced Application infringes that third party’s intellectual property rights, as between Prime Management and Rentals and Apple, Prime Management and Rentals, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms.

    • You and Prime Management and Rentals acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms as related to your license of the App Store Sourced Application, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms as related to your license of the App Store Sourced Application against you as a third-party beneficiary thereof.

    • Without limiting any other terms of these Terms, you must comply with all applicable third-party terms of agreement when using the App Store Sourced Application.

  • Entire Agreement

Except as they may be supplemented by a document referenced and incorporated herein or by additional Prime Management and Rentals policies, guidelines, standards, or terms for a specific product, feature, service or offering, these Terms constitute the entire and exclusive understanding and agreement between Prime Management and Rentals and you regarding the Site, Application, Services, Collective Content (excluding Payment Services), and any Bookings or Postings of Accommodations made via the Site, Application and Services (excluding Payment Services), and these Terms supersede and replace any and all prior oral or written understandings or agreements between Prime Management and Rentals and you regarding Bookings or postings of Accommodations, the Site, Application, Services, and Collective Content (excluding Payment Services).

  1. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without Prime Management and Rentals’ prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. Prime Management and Rentals may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

  1. Notices

Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by Prime Management and Rentals (i) via a Communication (in each case to the address or phone number that you provide) or (ii) by posting to the Site or via the Application. For notices made via a Communication, the date of receipt will be deemed the date on which such notice is transmitted.

  1. Controlling Law and Jurisdiction

These Terms and your use of the Services will be interpreted in accordance with the laws of the State of California and the United States of America, without regard to its conflict-of-law provisions. You and we agree to submit to the personal jurisdiction of a state court located in San Francisco County, San Francisco, California or a United States District Court, Northern District of California located in San Francisco, California for any actions for which the parties retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights, as set forth in the Dispute Resolution provision below.

  1. Dispute Resolution

If you reside in the United States, you and Prime Management and Rentals agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof, or to the use of the Services or use of the Site, Application or Collective Content (collectively, “Disputes“) will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. You acknowledge and agree that you and Prime Management and Rentals are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney-general action, or any other representative proceeding. Further, unless both you and Prime Management and Rentals otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution” section will be deemed void. Except as provided in the preceding sentence, this “Dispute Resolution” section will survive any termination of these Terms.

Arbitration Rules and Governing Law. This agreement to arbitrate evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. The arbitration will be administered by the American Arbitration Association (“AAA“) in accordance with the Consumer Arbitration Rules (the “AAA Rules“) then in effect, except as modified by this “Dispute Resolution” section. (The AAA Rules are available at www.adr.org/arb_medor by calling the AAA at 1–800–778–7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.

Arbitration Process. A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a form Demand for Arbitration.) The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of California and will be selected by the parties from the AAA’s roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.

Arbitration Location and Procedure. Unless you and Prime Management and Rentals otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and Prime Management and Rentals submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

Arbitrator’s Decision. The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award damages must be consistent with the terms of the “Limitation of Liability” section above as to the types and the amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. If you prevail in arbitration you will be entitled to an award of attorneys’ fees and expenses, to the extent provided under applicable law. Prime Management and Rentals will not seek, and hereby waives all rights it may have under applicable law to recover, attorneys’ fees and expenses if it prevails in arbitration.

Fees. Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. However, if your claim for damages does not exceed $75,000, Prime Management and Rentals will pay all such fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).

Changes. Notwithstanding the provisions of the “Modification” section above, if Prime Management and Rentals changes this “Dispute Resolution” section after the date you last accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by email) within 30 days of the date such change became effective, as indicated in the “Last Updated” date above or in the date of Prime Management and Rentals’ email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Prime Management and Rentals in accordance with the provisions of this “Dispute Resolution” section as of the date you last accepted these Terms (or accepted any subsequent changes to these Terms).

  1. General

The failure of Prime Management and Rentals to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Prime Management and Rentals. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

  1. Third party beneficiary

These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties.

  1. Contacting Prime Management and Rentals

If you have any questions about these Terms, please contact Prime Management and Rentals.